Chad Chaplin Email & Phone Number

Des Moines, Iowa

Des Moines, Ia

Requirements elicitation and analysis completed using: Interviews, Group SessionsServed as the analyst on Cloud Migration and Java Upgrade projects.Managed team backlog, ran iteration planning sessionsWorked with internal stakeholders

West Des Moines, Ia

Requirements elicitation and analysis completed using: Interviews, Group Sessions, Document AnalysisServed as the researcher and analyst on numerous integrations between the company’s new portal and policy administration system and other internal and external systems.Worked with internal stakeholdersWorked with numerous external vendors on integrations that were new to the companyCollaborated with both onshore and offshore teams

Remote

Sole analyst and product owner for Professional EHR community data exchange.Requirements elicitation and analysis completed using: Questionnaires, Interviews, Focus Groups, Advisory Boards, Document AnalysisWorked with both internal and external stakeholdersWorked on a system that utilized a distributed software architectureResearched, analyzed, and designed all community data exchange features that allowed Professional EHR to achieve Meaningful Use Stage 2 Certification (government healthcare IT certification).Researched, analyzed, and designed all community data exchange features that allowed Professional EHR to achieve Meaningful Use Stage 3 Certification (government healthcare IT certification).Researched, analyzed, and designed all features for company strategic imperative named Fusion. This included data retrieval, display, and all related workflows.Established new processes/methods for managing the product backlog, which were eventually adopted by the entire team.Mentored several business analysts, including both domestic and offshore individuals. Frequently assisted other business analysts with large and/or complicated projects.Received numerous awards and recognition from both management and co-workers: CLEAR award; Leadership award for outstanding achievement; SPOT Award; award for continuing commitment to corporate Core Values and achieving exceptional results; Multiple co-worker appreciation awards; CLEAR Award for Extraordinary People, for contributions to Meaningful Use Stage 3 Certification

Requirements elicitation and analysis completed using: Questionnaires, Interviews, Focus Groups, Document AnalysisWorked with both internal and external stakeholdersIntegrated our software package with CVS MinuteClinic’s Quadramed Patient Kiosk system, as well as designed and implemented related business processes and software features.Tamed an extremely out of control product backlog.Redesigned features for exchanging non-discrete data.Received numerous awards and recognition from both management and co-workers: SPOT Award; Team Member of Week, twice; CLEAR values award, demonstrating excellence in organizational core values.

Remote

Requirements elicitation and analysis completed using: Questionnaires, Interviews, Document AnalysisServed as the sole researcher, analyst, and designer for the 2 largest projects undertaken by our division in the 2008 – 2010 timeframe. These projects led to achievement of 2008 CCHIT Certification and 2011 ARRA Certification for the Clinician/PeakPractice application.Performed research, analysis, and design for numerous other projects relating to both state and local legal requirements and client requests.Functioned as the point person for many different departments and people due to my knowledge base, skill set, and approachability.Consistently exceeded departmental and company expectations and timelines, with many of my competencies being rated as exceptional.Nominated from over 2500 employees to receive a ‘Vital Few’ award.

Des Moines, Iowa Area

Performed the job in an exceptional manner that allowed other employees previously involved in the government and standards compliance process to remove themselves from the process and focus on other business needs and processes. Performance led to my being handpicked to be the sole analyst responsible for the electronic health record portion of the PeakPractice software package.Served as the lead on the successful 2007 CCHIT Certification project. Completed all research, requirements elicitation, and gap analysis, and then worked with development team to create functional designs for all features implemented as part of the project. Upon the company’s acquisition of Bond Technologies, I took the initiative to learn the acquired software package, Bond Clinician, prior to any other employee. This led to my being selected to perform a system gap analysis that informed strategic planning and future development plans for the acquired software.Acquired and demonstrated a very broad knowledge base in relation to use of the system, industry standards, state and federal regulations, and medical business processes. This led to my being a key cog in many business processes including compliance, development, training, prospect proposals, sales, and system support.

Des Moines, Iowa Area

Developed a training approach that was different than the standard approach in use. This approach led to clients having a more thorough understanding of the system, leading to more intuitive and successful use of the system.Was put in the field to conduct live training/implementation quicker than any trainer in the company’s history.My efficiency and knowledge base led to my becoming a go-to person for other training/implementation staff, as well as staff in other departments.

Remote / Travel

Sought and achieved Certified Technical Trainer designation, becoming the only trainer in the company to earn the designation.Consistently the first person to volunteer to take on new challenges, including mentoring clients, training clients via our new web-based training platform, and leading onsite seminars.Led the training division through redesign of online training curriculum. Mentored other training staff on internal processes and training strategies.Handled escalated clients, which were typically unsatisfied clients, with some of them considering seeking other vendors. Consistently turned these clients into satisfied clients, with many of them becoming sales references.

Remote / Travel

Remote / Travel

Coralville, Ia

Coralville, Ia