Began as an inbound sales representative, handing internet sales via high-volume inboundcalls. Promoted to a customer relations-focused role after a few months, managing sales leads byworking directly with customers and technicians to generate sales and new customerreferrals. Ensures lead accuracy through detailed note-taking and spot-checking. Entrusted with training and managerial responsibilities, assisting fellow employees byanswering questions, resolving issues, and maintaining team efficiency in the absence ofleadership.

Responded to inbound customer calls, resolving issues related to orders and providingsupport with order placements. Documented all customer interactions, ensuring detailed records of communications andresolutions for future reference. Maintained high standards of customer satisfaction through effective problem-solving andclear communication.

Verified insurance applications for clients in a call center environment, ensuring accuracy andcompliance with company guidelines. Promoted to auditing and training responsibilities after a few months, assisting new hires withcall flow, scripting, and preparing them for live calls. Audited calls of new team members to ensure adherence to company standards and qualitycontrol. Adapted to remote work during the pandemic, maintaining productivity until the company’seventual closure.