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Chad Coolidge Email & Phone Number

Experienced IT Service Management Leader at DentaQuest
Location: Greater Boston, United States, United States 11 work roles 2 schools
1 work email found @kronos.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email c****@kronos.com
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Current company
DentaQuest
Role
Experienced IT Service Management Leader
Location
Greater Boston, United States, United States

Who is Chad Coolidge? Overview

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Quick answer

Chad Coolidge is listed as Experienced IT Service Management Leader at DentaQuest, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at kronos.com and a matched LinkedIn profile for Chad Coolidge.

Chad Coolidge previously worked as IT Service Management Lead at Dentaquest and Lead IT Service Management Analyst at Ukg (Ultimate Kronos Group). Chad Coolidge holds Mscis, Computer Information Systems from Bentley University - Mccallum Graduate School Of Business.

Company email context

Email format at DentaQuest

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{first}.{last}@kronos.com
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Profile bio

About Chad Coolidge

Results-driven Cloud IT professional with demonstrated experience in using IT Service Management processes to reduce incidents, mitigate the risk of changes, improve SLA performance, eliminate incident root cause, and reduce costs.Specialties: Problem Management,Change Management, Service Level Management, Incident/Service Desk, Metrics Analytics, and Reporting, Project Management, Root Cause Analysis, Process Improvement, Facilitation, Continuous Service Improvement.

Listed skills include Process Improvement, Itil, Business Process, It Service Management, and 39 others.

Current workplace

Chad Coolidge's current company

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DentaQuest
Dentaquest
Experienced IT Service Management Leader
Website
deltadentalky.com
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Company profile
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11 roles · 24 years

Chad Coolidge work experience

A career timeline built from the work history available for this profile.

It Service Management Lead

Current
Dentaquest

Wellesley Hills, Massachusetts, US

Oct 2022 - Present

Cloud Incident And Problem Manager

Kronos Incorporated

Lowell, MA, US

Incident and Problem Manager for Kronos Cloud products. Managed incident lifecycle from incident detection through service restoration. Identified and managed post-incident activities to identify and eliminate root cause.

Mar 2015 - Mar 2017

Cloud Change Management Analyst

Kronos Incorporated

Lowell, MA, US

Day to day operation and continuous service improvement for Kronos Cloud Change Management process. Set change management requirements for all Kronos Cloud product offerings. Reviewed and approved changes for Kronos production application and infrastructure. Chair of Cloud Change Management Advisory Board (CAB).

Mar 2013 - Mar 2015

Systems Analyst - Incident And Problem Management

Merrill Lynch

New York, NY, US

Sep 2012 - Dec 2012

It Service Manager

Health Dialog

Bedford, NH, US

  • Architect and leader of Health Dialog’s IT Service Management program, including Change Management, Incident/Service Desk, Problem/Root cause elimination, Service Level Management, and Continuous Service Improvement..
  • Designed, implemented and managed successful standard operating procedures for Incident, Change, Service Level, and Problem Management. Gained cross-functional support from Health Dialog’s IT and Business teams.
  • Drove a 45% year over year reduction in the number of Priority incidents
  • Reduced the number of changes causing Priority Incidents to less than 2% of total changes implemented.
  • Negotiated and implemented SLAs for service request and incident resolution.
  • Drove a 25% reduction in Service Requests SLA breaches.
Apr 2010 - Sep 2012

It Change Management Coordinator

Health Dialog

Bedford, NH, US

Designed, managed, and continuously improved the Change Management process for the IT organization. Automated change request, review, and approval by implementing an Enterprise Service Management application. Drove increase in volume of changes under management by over 300%. Reduced number of changes causing Priority production incidents to less than 2% of.

Oct 2007 - Apr 2010

Senior Reporting And Metrics Analyst

Fidelity Investments

Boston, MA, US

Provided data analysis, metrics, and reporting of Fidelity internal human resources data for use by senior executives for information based decision making.

2005 - 2007 ~2 yrs

Is Technical Analyst

Staples

Framingham, MA, US

Lead Technical Analyst for IT Service Level Management.Developed and delivered monthly SLA metrics and reporting for IT and Business leaders to include SLA performance of key business systems.Facilitated cross-functional Service Improvement initiatives and delivered demonstrated results to the business.Worked closely with IT Incident, Problem, and Change.

2002 - 2005 ~3 yrs

Database Construction Analyst

Harte-Hanks

US

Primary Data Analyst responsible for designing and delivering database and data management deliverables to large scale retail and financial services customers. Provided technical direction and recommended process improvements to meet business needs.

Jun 1999 - Jun 2003
Team & coworkers

Colleagues at DentaQuest

Other employees you can reach at deltadentalky.com. View company contacts →

RB Rachael Bowling Rachael Bowling Colleague at Dentaquest United States, United States View → JJ Jesus Jimenez Jesus Jimenez Colleague at Dentaquest Boston, Massachusetts, United States, United States View → PT Prakash Thulabandala Prakash Thulabandala Colleague at Dentaquest Ashland, Massachusetts, United States, United States View → JP Jeremy Poston Jeremy Poston Colleague at Dentaquest Bowling Green, Kentucky, United States, United States View → SD Sharita Drye Sharita Drye Colleague at Dentaquest Louisville Metropolitan Area, United States View → JE Joseph Engel Joseph Engel Colleague at Dentaquest West Bend, Wisconsin, United States, United States View → FM Flora Myrtaj Flora Myrtaj Colleague at Dentaquest Greater Boston, United States, United States View → BD Bhavdip Dobariya Bhavdip Dobariya Colleague at Dentaquest Mount Laurel, New Jersey, United States, United States View → SC Shauna Crounse Shauna Crounse Colleague at Dentaquest Quincy, Massachusetts, United States, United States View → EC Ellen C. Powers Ellen C. Powers Colleague at Dentaquest Greater Boston, United States, United States View →
2 education records

Chad Coolidge education

Mscis, Computer Information Systems

Bentley University - Mccallum Graduate School Of Business

Ba, Economics

University Of Massachusetts Amherst
FAQ

Frequently asked questions about Chad Coolidge

Quick answers generated from the profile data available on this page.

What company does Chad Coolidge work for?

Chad Coolidge works for DentaQuest.

What is Chad Coolidge's role at DentaQuest?

Chad Coolidge is listed as Experienced IT Service Management Leader at DentaQuest.

What is Chad Coolidge's email address?

AeroLeads has found 1 work email signal at @kronos.com for Chad Coolidge at DentaQuest.

Where is Chad Coolidge based?

Chad Coolidge is based in Greater Boston, United States, United States while working with DentaQuest.

What companies has Chad Coolidge worked for?

Chad Coolidge has worked for Dentaquest, Ukg (Ultimate Kronos Group), Kronos Incorporated, Merrill Lynch, and Health Dialog.

Who are Chad Coolidge's colleagues at DentaQuest?

Chad Coolidge's colleagues at DentaQuest include Rachael Bowling, Jesus Jimenez, Prakash Thulabandala, Jeremy Poston, and Sharita Drye.

How can I contact Chad Coolidge?

You can use AeroLeads to view verified contact signals for Chad Coolidge at DentaQuest, including work email, phone, and LinkedIn data when available.

What schools did Chad Coolidge attend?

Chad Coolidge holds Mscis, Computer Information Systems from Bentley University - Mccallum Graduate School Of Business.

What skills is Chad Coolidge known for?

Chad Coolidge is listed with skills including Process Improvement, Itil, Business Process, It Service Management, Change Management, Project Management, Cross Functional Team Leadership, and Help Desk Support.

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