Support Operation Support for Nation's largest Health Information Network provider. • Define and implement Production Services processes including Change, Problem and Incident Management• Define KPIs and metrics, and develop reports to support the Production Services processes. Prepare the reports for distribution to the Executive team.• Ensure that the Production Services processes are followed including follow through for root cause analysis and resolution, and gathering data necessary for reporting.• Perform incident trend analysis. Facilitate escalation of recurring issues to Engineering teams and follow through to the issue resolution.• Troubleshoot and resolve issues related to Production and Staging systems configuration. • Participate in on-call rotation including after-hours and weekends• Work with the Agile Coach on continuous improvement of the Production Services Scrum process.• Facilitate Scrum meetings including sprint planning, daily standup and sprint retrospective.• Develop and collect Sprint metrics to improve the team’s self-organization and productivity.• Represent related processes at third party audits.Technologies include ServiceNow, Splunk, Linux applications, Windows applications, Jira, Ansible, Consul, Influx stack, and various EMR server applications to communicate to Surescripts Network. Powershell, Ansible workflow development, Ansible and Jenkins deployments.

Project manager for Office365 operations. Duties include:Manage multiple infrastructure projects to rollout network changes, new data centers and server deployments.Define and develop new Change Management system under Team Foundation for O365 project management.Engage with data center PMs as liason to product team. Provide status reports and project tracking. Manage Change control requests for operations team for production deployments. Provide deliverables such as project plans, functional diagrams, status reports, and capacity planning.

Deployment project manager working for Tata Consultancy Services, partnering with Microsoft Global Foundation Services, managing server and network deployment into data centers worldwide.

V-Contract role at Microsoft working on next generation Microsoft Office365. Responsibilities includes providing operational support for dev environments for next generation Exchange Online Protection, which will provide front end email routing and hygeine for Office365/ Exchange Online. Duties include managing hundreds of servers across multiple data centers worldwide. Develop new workflow and operational instructions to allow future Service engineers to quickly deploy hundreds of servers as needed, from bare metal to fully configured servers performing specific roles.Requires strong Powershell development, Windows automation, work with development teams to improve quality of software, workflow and automation.

Contract position in primary role as Metastorm BPM Consultant and secondary role as Web Administrator for internal and external business applications including SharePoint Portal. Manage business process management system, including collecting business requirements, environment maintenance, change and configuration management, documentation and software releases.Direct experience with Metastorm BPM and Metastorm ProVision. Additional responsibilites included managing all web monitoring, using Microsoft SCOM, as well as managing all web metrics, including web analytics, reporting, Google Analytics, log management, and web server technical support for 150+ web applications.Skills to note are: Google Analytics, Microsoft SCOM and Powershell, Team Foundation Server, SourceSafe, Metastorm BPM, Windows 2008 web servers, IIS 7, Microsoft Sharepoint, and Powershell Automation.

Hosted Systems Data Center Operations Manager• A Scrum Master and Project Team Lead• Change management and deployment • Supervising managing multiple teams of engineersSupervisor for two 350+ server data centers, including Tier 2 support NOC engineers, and deployment engineers. Responsible for insuring standards are met, procedures are followed, and implement best practices. Responsible for monitoring and measuring web application performance. Work with vendors to insure quality of service standard are met. Chair Change Management committee for production systems. Provide weekly and monthly reports of uptime and response, and incident tracking and reporting. Train engineers on product workflow processes, with regard to Talent Acquisition system operations. Hosted Systems EngineerAct as systems engineer supporting the server environment, including using technologies as, Windows servers, VMware, Microsoft SQL, F-5 load balancers, web monitoring using SCOM, and various web application monitoring tools. Act as a systems analyst/project manager to implement multiple systems related software applications. Collect business and systems requirements and scope project.• Provide business justifications, negotiate with vendors to purchase products, and order infrastructure.• Plan resources required to implement.• Provide documentation for various compliance requirements.• Build reports from applications for a host of business reasons, specifically SLA compliance, security auditing requirements, and executive BI reporting

Primary role as Business Systems AnalystWorked as BSA for multiple projects, including Dealer Systems migration from client server to SAAS platform, initial discovery and analysis of DR/BC plan, Change Request systems for Engineering department, and IT Executive Performance reporting and dashboard. 4 years of direct technical leadership for dealer information systems. Focus extensively with dealerships in integrating Freightliner applications into the dealer’s internal business system, including ADP’s implantations. Dealer Migration - $10 million project to convert dealerships from a private network using a Freightliner provided client/server system, to Internet and web-based applications. The scope included the retirement of both private network and the client/server systems. Provided the technical solutions, documentation, guides, and technical support for all aspects of the migration. Worked closely with the project manager in budgeting, time estimating, resource management, staffing, and technical proposals and documentation.Engineering Change Request system – Create J2EE web application that integrates into legacy IMS application. Integrate into Remedy platform.Disaster Recovery/Business Continuance – do preliminary work to define Disaster recovery plan that fits into the global enterprise model. Executive IT Performance Report and Dashboard – Build automated KPI report to be delivered to CIO and Freightliner Executive Staff monthly. The Report uses data collected from custom performance metrics measuring IT Systems performance –Network, Mail, Web Portals, and Dealer applications. System based upon SQL Server and Crystal Reports Enterprise server. I developed the complete solution - write the report using Crystal Reports, creating the customer IT monitors, data modeling, data transactions, and setup of Crystal Reports Enterprise server on Windows Server platform.

Provided document deliverables for a special software project to provide financial controls over all known locations of NPPI data across the bank. Built an offline solution to allow users to perform data entry of these locations. Project used Agile as the development methodology. Primary Role as lead Business Systems Analyst• Write Use Cases, swim lane diagrams, test plans, test scripts, QA testing plans, and business requirement definitions. • Collaborate with software architects to define data dictionary and schema of the database. Prototyped code for development to model from.• Primary development of Excel based survey form, with field validation, and automatic data export to SQL server.Other responsibilities included collecting business requirements, project estimating, supervising the construction of the development, test and production environment.

Manage a web-based secured extranet system to deliver confidential documents to computer OEM customers (Dell, Compaq, IBM, etc). Insure server systems are secure, and meet technology restrictions for Controlled Country regulations. Manage software developers in document management system project. Develop custom document management system.

Provide desktop support for Intel campuses.