Chad Cosper Email & Phone Number

San Antonio, Texas Area

Identify, recommend and develop programs, projects, and services related to water conservation to support department water saving goals; focus on residential affordability clients and commercial irrigation clientsEstablish and maintain strong customer relationships, develop strategies for personalized account management including the personal management of over 100 commercial accounts.Evaluate and implement process improvements with a focus on department efficiencies, program policy and protocols through cross-departmental relationships and cooperation with upper management, city council leadership and community stakeholder groups.Revamp of commercial irrigation requirement program including development of new online submittal process, marketing and training of program changes to all stakeholder groups, continuing to maintain and build client relationships during transitionDeliver conservation program reports and presentations for executive management and leadership teams, city council leadership and community stakeholder groups.Develop and deliver continuing education unit (CEU) approved training Facilitate communication and workflow process evaluation between cross disciplinary teams to ensure excellent customer relations and account management

Beaverton, Or

Led and executed the customer service and utility billing functions within the District, including supervising departmental staff of 10 in all essential functions.Project management and planning, resource allocation and resource management and coordination, including preparation and approval of department's bi-annual operations budget Customer account establishment and managementNegotiation of contracts, timelines, service and account statusManaged state-mandated program for residential clients coordinating client relationship and vendor managementCooperation and effective interaction with other departments, facilitating communication between cross-disciplinary teams to ensure excellent customer relations and account management.