Chad Covington Email & Phone Number

Tinker Afb

As a Customer Support Manager, I provided superior customer service by handling high volumes of customer interactions, accurately inputting information into our system, and resolving customer issues promptly.· Maintained long-term customer relationships through personal integrity, sales expertise, and product knowledge.· Represented multiple cellular carriers, ensuring customer satisfaction and retention.· Achieved sales targets consistently by understanding customer needs and recommending suitable products.· Successfully increased customer retention rates by 20% through building strong, long-term relationships and providing personalized service and product recommendations.· Troubleshot issues with information system used for inventory management to accurately analyze data

Oklahoma City, Oklahoma, United States

As a Customer Service Manager at Frito Lay, I managed product merchandising and inventory using a handheld device, ensuring accurate data entry and timely restocking to meet customer demands. I provided exceptional customer service by addressing inquiries and resolving issues efficiently and maintained strong communication with store personnel to ensure seamless operations.· Utilized space and time management skills to optimize product displays and inventory levels.· Enhanced customer satisfaction by ensuring availability of high-quality products and resolving any issues promptly.· Improved customer satisfaction scores by 18% through efficient management of product displays and proactive resolution of customer issues.

As a Combat Medic in the U.S. Army, I led a team in high-stress situations, providing critical medical support and ensuring team readiness through effective communication and crisis management. I maintained accurate medical records and utilized problem-solving skills to address and resolve medical emergencies swiftly and efficiently.· Led a team of 6 members in missions, demonstrating strong leadership and crisis management skills.· Received commendations from the Maneuver Center of Excellence for exceptional performance and dedication. [Accomplishment and/or responsibility listed here with the results that were achieved.· Provided medical support and training, ensuring the health and readiness of team members.· Led a team of 6 members through 10 high-stress missions with a 100% success rate, earning commendations for exceptional leadership and crisis management skills