Chad Crosson Email & Phone Number

Manage the systems, processes, and team responsible for the growth and success of Thrive’s entire National Account portfolio.- Responsible for establishing and applying the systems and processes to grow National Account portfolio.- Create and deliver yearly client-based budgets to Thrive Executive Team. - Lead departmental Entrepreneurial Operating System (EOS) meetings.- Report to Thrive Executive Team on all client deliverables and expectations. - Construct quarterly goals and KPIs for National Account team. - Execute the hiring and firing of team members to build a winning culture.

Atlanta, Georgia, United States

Increased focus on building strategic relationships, client retention, forecast/production of finished goods, increasing account value and building/launching strategic growth channels with THRIVE’s top National Accounts. Also responsible for managing two direct reports that make up THRIVE’s account management and customer service departments. These departments are responsible for external communication and growth of customers and wholesale accounts.

Roswell Ga

Directs relationships, logistics, production, and account growth opportunities for THRIVE’s key accounts as well as 50+ wholesale accounts and 2 THRIVE retail locations. Responsible for increasing account value and customer satisfaction, exploring new customer opportunities, and building/launching strategic growth channels within existing accounts. Has excelled in this role through extensive knowledge of the industry as well as THRIVE’s operations and business model.o Foster relationships through strategic and clear communication with over 250 points of contact. Points of contact range from store managers and supply chain personnel to executives. o Increased revenue by leveraging these relationships to provide new solutions and bring on new customers.o Led over 15 Client Loyalty Experiences (CLE’s), with up to 25 clients on each trip, to Guatemala and Costa Rica to build relationships, generate customer buy-in, and increase sales. o Director of Coffee Experience Intensives (CEIs) at THRIVE corporate headquarters for potential clients and current accounts. CEIs introduced potential clients to THRIVE’s model and generate current customer buy-in. o Manage production and logistics for accounts who use Distribution Centers (DC’s) in their supply chain – This includes in-depth understanding on production timelines and fulfillment of finished goods orders as well as managing relationships/communication with DC’s.o Forecasted and ensure production of finished goods while also mitigating risk of overproduction.o Through structured problem solving, sought out continuous improvement in supply chain and operations in order to improve efficiency and decrease cost. o All communication is meticulously tracked through company CRM.

Atlanta, Georgia, United States

Efficiently supported all customer service needs by prioritizing requests and quickly resolving issues. Utilized every opportunity to learn nuances of coffee sourcing business, THRIVE’s unique supply chain, and business operations. Applied this knowledge to help customers resolve challenges and to increase value within the organization

Birmingham, Alabama Area

Liaison between Business and WAY-FM. Helping business in supporting our ministry as well as providing advertising to a select market. This involves maintaining client relations and servicing all active accounts. As well as prospecting and networking to bring on new accounts. WAY-FM's mission is to use media in a culturally relevant way to influence this generation to love and follow Jesus.

Birmingham, Alabama Area

Initiated, built, and maintained relationships with school staff, parents, and students. • Led three employees to sell and implement fundraising projects across 17 schools. Provided direction for program planning, implementation, and execution. • Exceeded corporate sales targets by 29% and successfully raised $250k+