Chad D. Email & Phone Number

Stockton, California, United States

Proficiency in statistical software Ability to analyze large datasets and interpret data trends.Understanding of quantitative and qualitative research methods.Experience in data collection, and field studies.Knowledge of transportation systems, rail operations, and transit planning.Familiarity with federal, state, and local transportation regulations and guidelines.Ability to prepare detailed reports, technical documents, and presentations.Skills in documenting research findings and methodologies clearly and concisely.Ability to identify transportation issues and develop effective solutions.Critical thinking to evaluate data and make informed recommendations.Ensuring accuracy in data analysis and reporting.Meticulous in reviewing and verifying research findings.Skills in planning and managing research projects, including timelines and budgets.Coordination with different stakeholders and departments to ensure project success.Strong verbal and written communication skills.Ability to present complex data in an understandable format to various audiences, including policymakers and the public.Working effectively as part of a multidisciplinary team.Building relationships with external partners, such as other transportation agencies and community groups.Flexibility to adjust to changing project requirements and priorities.Willingness to stay updated with the latest developments in transportation research and policy.Understanding the needs and concerns of rail passengers and other stakeholders.Ensuring research outcomes align with improving customer experience and service quality.Evaluating transportation policies and their impacts on regional rail services.Understanding of the economic aspects of transportation projects.Ability to conduct cost-benefit analyses and evaluate economic impacts.

California, United States

Relevant Skills:Utilized Property Management Systems (OnQ, PEP, Visual Matrix), to manage/review sensitive and confidential information relating to hotel operations.Analyzed financial and operational reports to identify trends and improve sales.Helped coordinate the transition to new property management system (PEP), including training new employees on system usage and transition verification.Adept at identifying and resolving issues involving network connectivity problems, software glitches, or hardware malfunctions.Led and supervised night audit staff, ensuring smooth operations and top-tier service through guidance and support. Excelled at effectively resolving guest complaints and issues during night shifts. Proficiently resolved operational issues and discrepancies with swift precision. Skilled in analyzing financial data and operational reports to identify trends and areas for improvement. Meticulously oversaw financial transactions to ensure record accuracy. Effectively communicated with team members and management to facilitate collaboration and prompt issue resolution. Adapted to changes seamlessly and implemented them within the team. Negotiated contracts and resolved vendor issues efficiently. Provided training and support to enhance staff performance.Mastered multitasking by managing reservations, phone calls, and issue resolution simultaneously. Demonstrated strong time management skills while efficiently prioritizing tasks during overnight shifts. Managed night audit procedures to ensure timely completion and adherence to standards. Proficiently conveyed information to guests and colleagues.Acquired proficiency with property management systems like OnQ and Visual Matrix, indicating a solid foundation in IT operations.

Turlock, California, United States

Relevant Skills:Assisted with academic scientific research for local climate and atmospheric study projects (California Wildfires, Central Valley Air Quality).Developed effective map tagging techniques, resulting in an increased ability (35%) to differentiate between similar types of terrains (green trees/green grass).Utilized data analytics to study Central Valley Air Quality to determine possible sources of pollution and the relative effects of seasonal agriculture.Developed process improvements and optimizations by analyzing procedures and reorganizing standard workflows more efficiently.Engaged in research tasks, including literature reviews, data gathering, and synthesis for various projects.Analyzed complex problems, evaluated diverse perspectives, and proposed creative solutions across internship projects.Collaborated with professors and peers, presenting findings, writing reports, and providing regular project updates.Learned effective teamwork, shared responsibilities, and contributed to project success as an intern.Mastered time management, prioritizing tasks, efficiently allocating time, and meeting project deadlines.Developed technical proficiency in data analysis, programming, laboratory techniques, and machine learning/GIS.Encountered diverse challenges, fostering adaptability and resilience in handling unexpected situations.Identified, analyzed, and effectively solved problems encountered during project work as an intern.Acquired data management skills, including cleaning, organizing, and interpreting data through collection and analysis.Enhanced presentation and public speaking skills by delivering findings and updates to professors and colleagues.Demonstrated initiative and self-motivation while working independently as a student intern, both during courses and afterward.

Modesto, California, United States

Relevant Skills:Provided excellent customer service; consistently received 100% ratings on travel review sites such as Expedia, Priceline, and Yelp.Regularly exceeded company expectations for Brand Loyalty Program enrollments by significant margins (3x-5x number of enrollments expected).Maintained internet/telecommunications network to prevent any disruptions.Worked to ensure 100% room utilization, thereby maximizing profit potentialConsistently delivered excellent service by addressing guest inquiries, concerns, and requests with professionalism and courtesy in the hospitality industry.Demonstrated strong verbal and written communication abilities, effectively conveying information to guests, colleagues, and management.Proven track record of identifying and resolving issues promptly to ensure guest satisfaction and maintain a positive experience.Possess a keen eye for detail in managing financial transactions and records, crucial for maintaining financial integrity and guest satisfaction.Capable of efficiently handling multiple responsibilities simultaneously, including check-ins/check-outs, payment processing, and guest inquiries.Proficient in hotel management systems, reservation software, and point-of-sale systems, demonstrating technical competence and adaptability to various software tools.Experienced in managing cash transactions and financial reports with accuracy, reflecting trustworthiness and accountability.Skilled in diplomatically handling conflicts and challenging situations to find mutually satisfactory resolutions for both the hotel and guests.Collaborated effectively with other hotel staff, exhibiting teamwork and dedication to the establishment's success.Management (CRM): Familiar with utilizing CRM systems to track and manage guest preferences, ensuring personalized and positive experiences.

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Graduated Summa Cum Laude (3.9 GPA), Computer Science Club, Gaming Club, Deans List (Fall 2021, Spring 2022.

Associate'S Degree, Computer Science

Activities and Societies: Deans List (Summer 2019, Fall 2019, Spring 2020, Summer, 2020, Fall 2020, Spring 2021)Transferred to CSU.