Chad D. Roberts Email & Phone Number

New York, New York, Us

Lead Architecture, Software Engineering and IT Service Management for Group Benefit Solutions

Bloomfield, Ct, Us

Built from the ground up and led a now mature Software Engineering and Delivery practice in support of Cigna’s Life, Accident, Voluntary and Disability lines of business• Designed organizational structure growing team from 25 to over 150 employees and contractors• Directed software delivery in support of a $40M+ portfolio• Implemented demand management function to improve planning and estimation of software delivery resulting in more consistent forecasts and improved cost accuracy • Re-tooled software engineering and DevOps practices to improve consistency, test coverage, automated deployment and security and performance engineering resulting in higher software quality and delivery predictability• Accountable for infrastructure and security engineering including the procurement, build, and configuration of all technical infrastructure• Managed $10M+ worth of contracts with strategic delivery partners overseeing on, near and off-shore resourcing models• Established asset management function in support of 120+ applications to improve technology understanding, currency planning and improved impact analysis • Improved production change management policies and procedures resulting in a higher degree of release success and fewer production outages • Established a $3M+ software maintenance portfolio; incubating Agile software delivery practices leveraging SAFe, Scrum and Kanban frameworks• Merged QA and software engineering organizations to evolve quality and full-stack engineering practices• Setup a release management function to improve planning, communications and deployment of software releases including the launch of interactive operations guides• Established problem management function for root cause analysis of production issues and fix definition using ITIL best practices• Directed the launch of Group's first set of solutions deployed through AWS cloud services

Bloomfield, Ct, Us

Planned and directed a multi-year, $100M+ program to modernize core technology, streamline operations, enable market growth and provide differentiated customer service through digitized correspondence and imaging capabilities, customer self-service web and mobile capabilities and improved cross-product integration for the claims management value stream• Designed and fulfilled organizational model comprising of seven projects across key delivery areas• Defined and implemented program management processes for risk, issue and change management• Defined program communication plans, serving as key spokesperson to senior and executive leadership • Plotted multi-year roadmap and release plan indicating capability delivery and benefit realization milestones • Managed program budget, monthly cost plans, actual to forecast variance, and financial risk mitigation• Negotiated and managed software, managed service and staff augmentation contracts• Directed day-to-day program delivery• Successfully delivered several key releases including production launch of claims management for Cigna’s disability products

Bloomfield, Ct, Us

Led Group’s Solution Architecture practice; responsible for application, solution and data architecture vision, technology strategy and enterprise alignment in support of all Group business domains. • Analyzed and documented current-state solutions across all business domains• Modeled future-state architecture views and developed architecture realization roadmaps • Influenced project portfolio investment to realize key architectural milestones• Formulated architecture and design standards and best practices• Developed solution architecture designs for large projects and programs• Identified the need for and designed business and data services • Defined technical skills required to develop solutions and supported resourcing strategies• Led software selection activities and managed relationships with chosen vendors• Mentored projects throughout design, development, test and implementation phases• Exceeded traditional architecture responsibilities to ensure successful project delivery

Dublin 2, Ie

• Managed a portfolio of reporting, compliance, infrastructure and data service initiatives • Developed business cases and performed CBA and ROI analysis for all initiatives• Constructed solution architecture designs based on business capability needs and requirements• Developed project schedules and mobilized resources to fulfill project commitments• Directed all stages of project delivery from initiation through deployment• Managed all communication plans with project sponsors, C-level executives and stakeholders

Dublin 2, Ie

Led the implementation of a large-scale, management information system to measure the efficiency and effectiveness of Prudential’s sales force. Designed the end-to-end data architecture, including an enterprise data warehouse, data integration layer and operational reporting capabilities.

Dublin 2, Ie

• Led the Infrastructure & Configuration Management team responsible for infrastructure, environment and configuration management for all development, test and production deployments. • Established a client based data center and successfully managed the transition from a centralized Accenture solution center to the new client data center resulting in zero downtime. • Led data modeling and database administration for all software development activities for a large customer relationship management platform in support of deregulation of the UK’s gas and electricity market

Dublin 2, Ie

Developed messaging modules and database maintenance tools for a global brokerage system.

Bs - Magna Cum Laude With Departmental Honors, Computer Science & Engineering

Education record