Chad Daigle

Chad Daigle Email and Phone Number

Director of Product Management - Workforce Management @ TCP Software
Texas, United States
Chad Daigle's Location
McKinney, Texas, United States, United States
Chad Daigle's Contact Details
About Chad Daigle

Driving robust revenue growth by developing valued customer relationships and developing novel products. I’m an innovative, results-driven leader with extensive experience in customer success, product development, and strategic planning within a variety of global industries including health, government, telecom, and high tech sectors. I’m known for driving substantial revenue growth and value while successfully boosting product reference (ability, sales pipeline, customer retention). I excel in cultivating trusted stakeholder relationships at all levels. I leverage a proven track record of leading customer success teams to achieve adoption, advocacy, and support goals to strengthen relationships with existing customers. I build, direct, and motivate high-performing teams to improve processes, enhance performance, and achieve organizational goals and objectives. Areas of Expertise CRM CPQOrder ManagementProcess Improvement AI & Machine Learning SaaS Account Management Executive Relationship Management Strategic Account Development Product Strategy Solutions Architecture Team DevelopmentProgram ManagementProcess Automation

Chad Daigle's Current Company Details
TCP Software

Tcp Software

View
Director of Product Management - Workforce Management
Texas, United States
Website:
tcpsoftware.com
Employees:
1215
Chad Daigle Work Experience Details
  • Tcp Software
    Director Of Product Management - Workforce Management
    Tcp Software
    Texas, United States
    View
  • Tcp Software
    Director Of Product Management
    Tcp Software Dec 2024 - Present
    Plano, Texas, Us
    View
  • Idemia
    Program Leader Digital Identity Pmo
    Idemia Jul 2023 - Dec 2024
    Courbevoie, Ile De France, Fr
    Responsible for managing a multi-state program to digitally transform DMV’s by launching digital IDs.• Lead digital PMO and develop processes and templates to support active programs.• Lead digital transformation projects across a portfolio of state programs.• Subject matter expert on rules and regulations for mobile driver’s licenses and TSA (ISO & AAMVA).• Launched the company's first 3rd party wallet for the State of Arizona.• Manage relationships with clients and wallet partners across the DMV ecosystem.
    View
  • Majesco
    Director Of Customer Experience
    Majesco Oct 2022 - Jun 2023
    Morristown, Nj, Us
    Hired to transform product support for the loss control business unit. Successfully integrated an acquisition company into the Majesco Global support organization.• Transformed product support and increased product support case resolution by 40% and CSAT improvement of 20%.• Built out a multi-tier account management program for over 100 clients with a 114% net retention rate.• Led the creation of operational dashboards and key team member in ServiceNow implementation.
    View
  • Pegasystems
    Sr. Director Customer Success
    Pegasystems Mar 2019 - Mar 2022
    Cambridge, Ma, Us
    Promoted to lead the customer success team for Government, Telecoms, Insurance and Healthcare.• Pioneered the building and scaling of all facets of the customer success function. Hired and trained a team of 40 success professionals.• Implemented a new lead generation process for customer success that resulted in 65M in new revenue within 12 months.• Coached a team of CSMs in management of 400M in recurring revenue with a 98% net retention rate.• Launched Pega Meetups in partnership with a Tier 1 client.
    View
  • Pegasystems
    Director - Product Management Telco Crm Products
    Pegasystems Mar 2017 - Mar 2019
    Cambridge, Ma, Us
    View
  • Pegasystems
    Sr. Product Manager Telco Cpq & Order Management
    Pegasystems Nov 2013 - Mar 2017
    Cambridge, Ma, Us
    View
  • Oracle
    Sr. Principal Product/Strategy Manager Communications Gbu
    Oracle Jan 2010 - Nov 2013
    Austin, Texas, Us
    View
  • Abovenet
    Manager - Network Inventory Systems (Gis)
    Abovenet Nov 2004 - Jan 2010
    White Plains, Ny, Us
    View
  • Abovenet
    Solutions Engineer
    Abovenet Oct 2000 - Nov 2004
    White Plains, Ny, Us
    View
  • Sbc
    Manager - Network Engineering
    Sbc Sep 1999 - Oct 2000
    Dallas, Tx, Us
    View
  • Halliburton
    Mwd Engineer
    Halliburton May 1995 - Sep 1999
    Houston, Texas, Us
    View

Chad Daigle Skills

Telecommunications Product Management Ip Integration Pre Sales Network Design Management Business Process Crm Open Source Software Network Engineering Project Management Cloud Computing Enterprise Software Customer Relationship Management Strategy Internet Protocol Oracle Databases Agile Methodologies Ethernet Sdlc Go To Market Strategy Sdh Wireless Pmp Solution Selling Saas Metro Ethernet Product Marketing Software Product Management System Deployment Software Project Management Training Osm Asap Gis Etom Provisioning Wireless Technologies Wdm Tirks Marketing Strategy Lte Software Development Life Cycle Product Development Pricing Strategy Strategic Brand Positioning Carrier Ethernet

Chad Daigle Education Details

  • The University Of Dallas
    The University Of Dallas
    Telecom Management
  • The University Of Texas At Austin
    The University Of Texas At Austin
    Ai & Machine Learning
  • Nicholls State University
    Nicholls State University
    Petroleum Technology

Frequently Asked Questions about Chad Daigle

What company does Chad Daigle work for?

Chad Daigle works for Tcp Software

What is Chad Daigle's role at the current company?

Chad Daigle's current role is Director of Product Management - Workforce Management.

What is Chad Daigle's email address?

Chad Daigle's email address is ch****@****ega.com

What is Chad Daigle's direct phone number?

Chad Daigle's direct phone number is +171325*****

What schools did Chad Daigle attend?

Chad Daigle attended The University Of Dallas, The University Of Texas At Austin, Nicholls State University.

What skills is Chad Daigle known for?

Chad Daigle has skills like Telecommunications, Product Management, Ip, Integration, Pre Sales, Network Design, Management, Business Process, Crm, Open Source Software, Network Engineering, Project Management.

Who are Chad Daigle's colleagues?

Chad Daigle's colleagues are Jacquelyn Hernandez, M.ed, Milos Djordjevic, Uzair Iqbal, Hussain Zaka, Conner Mcmichael, Muhammad Umair, Muhammad Arslan.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.