I have spent the past 17+ years in healthcare IT and have gained a vast wealth of knowledge since I started at an entry level position and worked my way up through the organization to quickly become an IT manager for a county owned hospital before we merged with Ascension. I then continued to grow in my career as a Service Delivery Manager for the past 10 years. One of my greatest strengths is building positive working relationships throughout the ORG chart. Developing those relationships lays the groundwork for success in each aspect from urgent break/fix issues to long term projects. My open and honest approach helps to build bridges no matter what the line shows on the ORG chart.I have direct management over technical engineers, network technicians and engineers, telecom technicians and engineers, and desktop support. This broad level of management keeps my knowledge base at a high level as we work through items within each service line.