Chad Degner Email & Phone Number

Flower Mound, Texas

Fort Worth, Texas

Leading the strategic relationship for XPO and Verizon where I serve as the main point of contact for Verizon and manufactures such as Samsung and Nokia. • Delivered excellent customer relations with both our customer Verizon and our Manufactures of Samsung and Nokia. • Drove cross function coordination with various internal organizations including; Operations, IT, Engineering, New Product Introduction and Process Control.• Scaled current functions within our customer service and… Show more Leading the strategic relationship for XPO and Verizon where I serve as the main point of contact for Verizon and manufactures such as Samsung and Nokia. • Delivered excellent customer relations with both our customer Verizon and our Manufactures of Samsung and Nokia. • Drove cross function coordination with various internal organizations including; Operations, IT, Engineering, New Product Introduction and Process Control.• Scaled current functions within our customer service and drove signification process improvement. Allowing prioritization to deliver strong customer relations.• Dived deep into internal processes and continually audited for efficiency throughout the product life cycle, actioned as needed.• Lead team of 60+, drove all internal department activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and financial metrics. As a result the team has consistently met customer and manufacture product portfolio deliverables (KPIs). Show less

Irving, Texas

Successfully delivered superior post sales technical support. Supported all US business partnerships for T-Mobile, USCC, and Metro PCS. • Developed and maintained strong customer relationships as their single point of contact for reverse logistics, quality, and other support functions including the customer’s third party suppliers.• Improved key performance indicators that exceeded customer requirements leading to Best in Class scorecard performance.• Advocated for the customer… Show more Successfully delivered superior post sales technical support. Supported all US business partnerships for T-Mobile, USCC, and Metro PCS. • Developed and maintained strong customer relationships as their single point of contact for reverse logistics, quality, and other support functions including the customer’s third party suppliers.• Improved key performance indicators that exceeded customer requirements leading to Best in Class scorecard performance.• Advocated for the customer internally to RIM leadership teams while presenting RIM point of view to customers to achieve strategic objectives.• Lead cross functional teams including technical leadership to implement guardrails to reduce error rate by 2%. $102 million annual savings.• Developed new product processes to streamline introduction of new technology. • Managed contractual review to ensure operational alignment of all processes and procedures. Show less

Weldon Springs , Missouri

• Lead an18+ team of Implementation Coordinators, who performed implementation lifecycle, including: prioritization, tracking and coordinating with appropriate cross functional teams. • Facilitated and lead project management of implementation activities supporting Voice, Private Line, Frame Relay, ATM, Internet and Local Service products. • Provided key inputs to coordinate the resources for superior installations of complex customer orders. • Delivered on-time performance and… Show more • Lead an18+ team of Implementation Coordinators, who performed implementation lifecycle, including: prioritization, tracking and coordinating with appropriate cross functional teams. • Facilitated and lead project management of implementation activities supporting Voice, Private Line, Frame Relay, ATM, Internet and Local Service products. • Provided key inputs to coordinate the resources for superior installations of complex customer orders. • Delivered on-time performance and operational goals. Show less

Weldon Springs, Missouri

• Lead a team of 30+ technicians in installation private line analog voice and data, multi-point, Frame-Relay, High-Speed Frame-Relay, Sonet and ATM Networks. Delivered an average of 4000 orders monthly.• Provided the development of the installation and activation process for the Global and Government accounts. • Ensured that orders meet the service level agreements. Responsibilities included team development, scheduling of multilayered work shifts, and escalation resolution… Show more • Lead a team of 30+ technicians in installation private line analog voice and data, multi-point, Frame-Relay, High-Speed Frame-Relay, Sonet and ATM Networks. Delivered an average of 4000 orders monthly.• Provided the development of the installation and activation process for the Global and Government accounts. • Ensured that orders meet the service level agreements. Responsibilities included team development, scheduling of multilayered work shifts, and escalation resolution. • Delivered and implemented several cost savings programs, including an automated electronic loop acceptance. • Interfaced with customer and account teams to meet high level of on time performance. Show less

Rome, New York

Environment: USAF Cryptographic equipment, Secure Telephone equipment, USAF Multiplexers, Top Secret Government Clearance

Business Administration In Management

Currently in progress of finishing degree

Associates Degree, Electronic Systems Technology