Chad Degroot Email & Phone Number

Washington, Dc, Us

 Maintain integrity of the network, security, and POS (Point of Sale Systems) Train and Supervise new Security Staff to assure they work within established company guidelines. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Design and deploy networks. Troubleshoot and resolve network connectivity. Create, maintain and support Closed Circuit Video Surveillance System  Deployed Computer and Software updates as needed. Troubleshoot and resolve Computer Hardware issues. Assist customers and create and ensure safe and secure environment. Maintain and troubleshoot Wi-Fi and LAN infrastructure.

 Aids in the administration and maintenance of applications and storage infrastructure including, but not limited to DNS, DHCP, AD, SANs. Design, builds, configures, administers, and maintain network backbone infrastructure including, but not limited to, routers, switches, APs, firewalls, intrusion detection systems, content filtering platforms, WAP, and telecommunication systems. Develop and implement Disaster Recovery policies and procedures to ensure a continuity in business. Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response. Design, builds, configures, administers, and maintain network backbone infrastructure including, but not limited to, routers, switches, APs, firewalls, intrusion detection systems, content filtering platforms, WAP, and telecommunication systems. Ensures compliance of all assigned systems with applicable regulatory frameworks. Replaced major manufacturer’s vulnerable network with robust security through joint architecture of firewall and DHCP.Conduct quarterly maintenance routines and change control processes for assigned systems to ensure optimal operation while minimizing business impacts.Manage assigned projects and program components to deliver services in accordance with established objectives.Wrote tools to create and automate security reports such as stale accounts and administrative group changes enterprise-wide.Functions as a 'Help Desk' representative to answer various levels of information technology questions from users demonstrated by monitoring and maintaining request/resolution informationPlans, coordinates, and implements network infrastructure security measures in order to protect data, software, and security threats.Deployed and maintained a Windows Server Update Services (WSUS) platform. Created, deployed and maintained/managed/updated companywide Group Policy Objects (GPO’s) for entire Windows Network environment

Espanola, Nm, Us

•Supervises the System Administrator and Network Specialist.• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.•Enhanced the skills of IT staff through regular training's while taking full charge of creating and recording goals for team members and conducting quarterly review.•Collaborated with the management and department heads to guarantee the efficiency of the technology for each defined process.•Design, builds, configures, administers, and maintained network backbone infrastructure including, but not limited to, routers, switches, APs, firewalls, intrusion detection systems and content filtering platforms.•Develop backup routines and disaster recovery protocols and validates them by regular testing.•Help plan/budget the hardware and software needs of the offices and ensure that all hardware and software acquired meets specification established by CIO.•Managed various IT security projects to ensure project were in scope, budget, and time.•Managed staff members on various cyber security projects.•Design, builds, configures, administers, and maintain network backbone infrastructure including, but not limited to, routers, switches, APs, firewalls, intrusion detection systems, content filtering platforms, WAP, and telecommunication systems.•Conduct quarterly maintenance routines and change control processes for assigned systems to ensure optimal operation while minimizing business impacts.•Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.•Assist in the writing and review of organizational security policies to support internal control (access management, contingency planning & testing, Security Awareness, intrusion detection, Patch Management, Anti-Virus, etc.)

•Assist in the writing and review of organizational security policies to support internal control (access management, contingency planning & testing, Security Awareness, intrusion detection, Patch Management, Anti-Virus, etc.)•Provided mandatory Security Awareness training session to entire staff and all new employees.•Managed and directed various Vendors and Contractors based on scope of work for IT related projects.•Trained users and IT stall in new and emerging technologies and guided IT Staff in achieving career goals.•Managed external IT Security partner in running annual internal and external security audits and based on those reports worked to resolve or remediate known security issues.•Create, maintain and supported Active Directory infrastructure, Create, deployed and maintained/managed/updated Group Policy Objects (GPO’s) for entire Windows environment.•Deployed and maintained a Windows Server Update Services (WSUS) platform. •Design, install and configure internal and customer facing servers, network devices and firewalls. •Administer and support core Microsoft, Cisco, Citrix and VMware technologies •Assisted plan/budget the hardware and software needs of the offices and ensure that all hardware and software acquired meets specification established by CIO.•Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems, etc)•Develop and implement Disaster Recovery policies and procedures to ensure a continuity in business.•Create and manage site to site data circuits for remote office’s connectivity.•Created and implemented a robust and secure VPN system for remote user to access company systems and data.•Completed a replacement of entire internal network and system hardware.•Completed a complete system operating system refresh to bring all licensing into legal compliance.

Santa Fe, New Mexico, Us

 Manages and maintains Microsoft Windows applications and systems including but not limited to Windows XP, Windows 7, Windows Server 2003/2008 and Microsoft Exchange. Field incoming help requests from end users via both telephone and work orders in a courteous manner. Record, track, and document the help desk request problem-solving process,including all successful and unsuccessful decisions made, and actions takenthrough to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently askedquestions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported bythe organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems andapplications. Utilize and maintain the helpdesk tracking software. Document internal procedures. Assists and Trains users in operation and navigation of business critical software applications. 1st and 2nd Level support, responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

 Manages and maintains Microsoft Windows applications and systems including but not limited to Windows XP, Windows 7, Windows Server 2003/2008 and Microsoft Exchange. Demonstrated leadership skills in directing IT staff and consultants. Manages technology inventory to include procurement and disposal. Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary. Assists staff and employees in understanding and using technology; conducts regular presentations and trainings. Created and implemented processes and procedures for the availability, continuity and security of data and information pertaining to the organization. Develops annual technology goals and detailed plans for goal accomplishment. Took charge of project timelines creation and maintenance as well as IT budget administration. Created and implemented Windows SharePoint services for improved efficiency and communication. Improve the performance of the employees by conducting quarterly and annual reviews. Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc. Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies. Develops and manages technology budget and monitors and approves related expenditures. Reviews and approves cost pool expenditures. Maintains a thorough knowledge of the organization and adheres to all organizational standards. Advanced and high level administration and support of all IT system and network infrastructure, including but not limited to internal servers, hosted services, security systems, and PBX.

Los Alamos, Nm, Us

 Implementation and administration of a Windows Server 2008 Active Directory Domain. Provide Tier 2 and Tier 3 support to 250+ users on Apple OS X, RedHat Linux and Windows XP and Windows 7. Migration and configuration to a unified Microsoft Exchange platform. Analysis and configuration of various desktop platforms to meet LANL security compliance. Testing, implementation, and training of VMWare products.  Developed and maintained a comprehensive operating system hardware and software configuration database/library of all supporting documentation. Knowledge of emerging computing technologies in industry.  Skill in working closely with customers and suppliers to define expectations and mutual responsibilities. Knowledge of Web-based technologies including Web page development and maintenance and Web-based tools and utilities. Conducts, or assists in routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.