Chad Doncsecz Email & Phone Number

Bethlehem, Pa, Us

Bethlehem, Pennsylvania, United States

- Compile, analyze, and report sales data from various sources such as SalesForce, Power BI, Xactly Analytics, SAP, Business Warehouse (AO).- Create and maintain sales and commission reports for multiple Sales Teams with a focus on our Aesculap Division. (Excel, Xactly, Power BI).- Calculate and verify monthly and quarterly commissions for Aesculap reps, distributors, and management. (Xactly and Excel).- Work with upper management on compensation planning (quotas, total target incentives, compensation plans, territory alignment).- Upload compensation plans and quotas into Xactly Incent for Sales teams that are set up on the platform.- Continue the implementation of the Xactly software by creating and updating Plans, Commission Rules, Pay Curves, Rate Tables, Lookup Tables, and all other relevant designs associated with new teams.- Work with Upper management and HR on gathering relevant data to ensure that reps are eligible for bonuses or promotions when asked.- Compile monthly and yearly rankings by division for management to utilize for yearly sales awards.- Generate Ad-Hoc sales reports when needed.

Bethlehem, Pennsylvania, United States

Allentown, Pennsylvania, United States

- Oversee all the customer service activities for the organization to ensure high level of customer service experience for CAPS’ 503B clients.- Implemented an on-going process to sell shorter-dated product that has so far saved the company 63k over a 6-month period.- Handle complex and high-touch inquiries/issues/complaints from customers.- Track these customer complaints and inquiries and recommend changes to products or services to improve customer satisfaction. Collaborate with other departments to streamline the customer inquiry process. Finalized excel workbook to feed information from inquiries to various reports. Final documents are now saved in a centralized location.- Provide reporting of data and metrics to upper management as required utilizing internal resources as well as Excel and Salesforce.- Point of contact responsible for implementation of Salesforce and Genesys phone system project. Helped to create a call flow utilizing the IVR system for common questions we receive that can be self-served. Taught the CS team how to utilize the Salesforce Plug-in on outlook for better efficiency in logging emails and creating contacts.- Train employees, monitoring the performance of staff, and raising any issues that may require further training and development.- Work with cross functional departments such as Human Resources, IT, Operations, Accounting and Sales.

Allentown, Pennsylvania, United States

- Work closely with other Shift Leads and Upper Management to delegate responsibilities and manage the daily shipping workflow of several team members in the shipping department.-Complete daily shipping volume, inventory, and open order reports to track the performance of the shipping department to ensure that it is running efficiently.- Train employees, monitoring the performance of staff, and raising any issues that may require further training and development.- Work with Upper Management and Talent Acquisition to find and interview candidates to fill open Pharmacy Clerk and Shipping positions.- Make sure that the storage areas and warehouse are kept tidy, which includes identifying areas where processes could be improved.- Step in to resolve conflicts that may arise between employees and exhibit a good sense of judgement to ensure that all parties involved are treated fairly.- Act as the middleman between management and employees to facilitate good communication and airing of complaints from both parties and see that all issues are sorted out. - Continue with all previous Pharmacy Clerk responsibilities.- Safety Team Member

Allentown, Pennsylvania Area

- Work with Shift Leads and Upper Management to delegate daily responsibilities at Shipping Annex.- Keep track of order volume and move employees in order to fulfill daily shipping objectives.- Shipping of all products to customers including room temperature, cold, as well as High Risk to other CAPS locations.- Storage and packaging of pharmacy products for delivery. - Basic maintenance of warehouse and dock management of finished goods.- Perform material receiving and stocking.- Operate warehouse equipment as assigned, including power industrial trucks (e.g. pallet jack, forklift, etc.)- Certified Crown Forklift instructor.

15 W. 2Nd Street

- Assisted in the direction of all business operations of the fitness club, including sales, recruiting, marketing, front desk, facility maintenance, classes, and programs.- Conduct research by analyzing the competitive landscape of other local fitness clubs and current market trends in health and fitness; prepare reports by collecting, summarizing and analyzing data for marketing campaigns.- Help to plan and coordinate booths at health fairs and conduct fitness demonstrations at local businesses to connect with customers in real time to garner interest and create prospects by learning more about our audience and their needs. - Utilize Constant Contact and various forms of social media for marketing of memberships to potential prospects.- Generate revenue by securing corporate contracts from local businesses for discounted memberships and training dues.- Established recruiting procedures for new talent as well as evaluating current employees for career advancement potential.- Conducted initial screenings of potential employees to join various roles within the organization.- Attended Health and Career fairs to recruit for both potential employees as well as potential members.- Worked with upper management and billing department to manage budget, overseeing payroll, ensuring accurate employee time data as well as department expenditures.- Processed paperwork for new hire and terminated employees (I9 and W2).- Monthly scheduling of front desk, cleaning, child care, and group fitness staff.- Trained all new employees in various aspects of the industry.- Managed the Front Desk, Training, Group Fitness, Child Care, and Cleaning staff (approx. 25 employees).- Explained payroll and time entry procedures to employees.- Balanced daily deposits and report discrepancies to the billing department.- Stay in constant contact with members regarding billing, collections, rate changes.- Weekly evaluation of inventory and ordering of products.- Personal Training

Bachelor'S Degree, Business Administration, 3.9

Activities and Societies: Delta Mu Delta (DMD), Alpha Sigma Lambda (ASL), The National Society of Collegiate Scholars (NSCS), The National.

Sports Management

General Education classes with a focus in Sports Management.