Chad Conant Email & Phone Number

Miami/Fort Lauderdale Area

• CloudHesive is a cloud solutions consulting and cloud managed services provider with a focus on cloud security, reliability, availability and scalability.
• Proactively work with customers to provide valued service for managed cloud services and migration projects.
• Oversee customer onboarding through successful project management and detailed customer service.
• Develop key business processes and documentation to improve operational efficiency and effectiveness.
• Manage customer support service desk issue, problem and change resolution.

• Managed all customer support of multiple cloud software solutions
• Acted as a lead project manager for implementation of SAAS-based ERP application
• Provided admin and end-user training for customers on multiple application platforms
• Tasked with developing processes for managing customer support as well as onboarding of new customers
• Assisted with QA testing of flagship ERP application
• Wrote technical documentation for internal and customer use

• Handled CRM/ERP related support questions and issues for customers
• Responsible for upgrading SAAS software on IIS and SQL servers

Federal, state and local environmental resource permitting, site ecological evaluation, general ecological consulting, project feasibility studies, listed species management, wetland delineation, mitigation design, marine seagrass identification and mapping, dock permitting, tree surveying, site clearing supervision

Wetland delineation, soil profiling, wetland monitor reporting, marine sea- grass identification and mapping, tree surveying, assistance in wetland permitting, site-clearing supervision

Field surveying, tree identification and surveying, theodolite operation and maintenance, lake and waterway sounding and mapping, management and supervision of field technicians.