Terminal Manager
CurrentMain touchpoint with our professional drivers and our local customers. Vital in ensuring our drivers have everything they need to perform their jobs safely and professionally. They also have the critical task of timely and effective communication with our drivers to solve any problems or answer any questions they may have. They do this through collaboration with other teams and being a conduit of information with the Company.ResponsibilitiesDrivers,Working with Recruiting and Sales departments to ensure proper driver levels based on revenue projections, new business, and projected turnoverSupporting driver retention and working with Human Resources on initiatives based on turnover trendsPerformance management and annual performance reviews of drivers, including the setting of measurable goalsUnderstanding and upholding Independent Contractors' contracts and understanding and applying local collective bargaining agreements, where applicableWorking collaboratively with the Service Centers to ensure efficient and fair dispatching of driversEnsuring compliance with company policies & proceduresResponding to and creating solutions for driver complaints or concernsCoaching and mentoring drivers with an emphasis on open communicationCustomers,Staying connected with and responding to the concerns of local customersGrow our local customer base through exceptional market knowledgeSafety,Collaborating with the Safety Trainer and attending all safety meetingsEnsuring the terminal is organized, clean, and free of safety hazardsConducting regular Ride Alongs with driversEquipment,Ensuring we have the correct amount of assets at the facility to properly handle all business opportunitiesWork directly with Shop and Washrack operations to expedite fleet readiness.
