Chad Eberhart Email & Phone Number

Greer, South Carolina, United States

Assistant manager in an extremely fast-paced environment. maintaining a friendly, clean store that thrives in getting the customer in and out quickly while providing outstanding customer service.

Geenville, Sc

Delivered customer service, sales, operations, ordering, merchandising, team building, Front End, Freight Flow scheduling, HR, hiring, cash office and inventory control. Led teams of 30 to 70 employees.● Coached and trained employees in customer service and problem solving, providing outstanding customer service and achieving 97.6 / 100 mystery shops score last year.● Trained all employees on safe practices, maintaining safe work environments, accomplishing 951 days without injury.● Improved sales 6 out of last 7 years by implementing creative and eye-catching merchandising techniques.● Created map of store, indicating high theft areas to ensure employees provided outstanding customer service in those areas.● Rearranged backroom design, creating more efficient freight flow to get merchandise from truck to stockers faster.● Prepared inventory by creating map of each area of store, ensuring it was straight 100% and pre counted merchandise to prevent least amount of errors that caused shrink.● Focused on damages and short ships to limit shrink in store, 1.7% vs 2.09 company average.● Saved 776 hours and approximately $7.76K in savings to bottom line by properly scheduling, ensuring customer service was not jeopardized while trying to save hours.● Helped drop spending 40% / 50K by creating spreadsheet to monitor supply spending.● Managed overall store when store manager was not there, including Christmas Tree Shops $4M / year store and Bed Bath and Beyond, $13M / year store.

Whitehall, Pa

Immersed in all aspects of business operations and they operate with a high degree of autonomy to make decisions that drive sales and service in an environment that where safety is a value and team development is a priority. Manage activities and the achievement of sales and customer service goals for the store or a major product or operational category within the store• Create scheduling for store associates and collaborates with manager to execute store plans and priorities• Troubleshoot and resolve routine operational issues independently and collaborates with manger on more complex issues• Forecast, budget, and plan for area of responsibility to ensure the store meets business goals• Manage and approve merchandise processing and procedures• Perform hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with manager and participates in Human Resources investigations as required

Whitehall, Pennsylvania

Allentown, Pennsylvania Area