Chad Eickhoff Email and Phone Number
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Insightful, Accomplished technical leader with a solid foundation in business systems analysis and customer experience management. Extensive experience planning and executing projects, working cohesively across business units and managing resources in geographically dispersed locations to maximize efficiency. Proven ability to capture and break down the voice of the customer. Experience delivering a diverse set of projects that utilize cloud technologies, firmware, drivers, responsive web apps, voice, hardware and databases. Committed to asking the probing questions in order to elicit the response or information necessary to make critical decisions.Application Design -- Project Management -- Resource Management -- Strategic Planning -- Technical Analysis -- Business Analysis -- Process Design -- Problem Resolution -- Product Definition -- Product Development -- Testing -- Change Management -- Agile -- Scrum Master -- IoT -- Requirement Documentation -- JIRA -- Confluence -- Excellent Listener -- Skilled Negotiator -- Effective Communicator -- SQL for analysis -- Microsoft Office -- GSuite
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Application Development ManagerWarn Industries Feb 2021 - PresentClackamas, Oregon, Us
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Sr. Business Systems AnalystWarn Industries May 2018 - Feb 2021Clackamas, Oregon, Us
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Release ManagerFx Global, Inc. (A Fuji Xerox Company) 2017 - 2018Promoted to define and formalize the processes and procedures necessary to ramp up the software release frequency while still delivering a dependable product. Maintained previous responsibilities of Program Manager in addition to taking on Release Manager responsibilities. Acted as the gatekeeper for any activity that would impact the production environment. Greatly improved the business acceptance of regular, incremental releases through education and best practices.• Responsible for communicating timelines and release status with development teams and stakeholders.• Created the procedure to manage software versions and implemented within JIRA.• Analyzed and identified the root cause to a high number of bugs and inconsistencies being introduced to the QA and Production environments. Resolved by enforcing tighter process controls within the build and promotion workflow.• Drove release planning with product development teams.• Created and facilitated the Change Control Board to drive agreeable priorities across business stakeholders.
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Program ManagerFx Global, Inc. (A Fuji Xerox Company) 2016 - 2017Recruited to transform and redesign an existing product to utilize next gen technologies consisting of AWS serverless and IoT so as to realize benefits such as pay-as-you-use pricing, easy to scale deployments and low overhead management. Worked closely with the development team to foster change to a DevOps focused culture to support shorter development cycles with increased deployment frequency and dependability. Implemented Agile Scrum within the project team and was the Scrum Master.• Created architecture diagrams leveraging AWS serverless technologies.• Supported development and software QA teams to maximize progress and product stability for end users.• Leveraged tools such as Balsamiq and Lucidchart to to provide UI mockups and process diagrams.• Achieved 100% success rate for not exceeding allotted budget for offshore development resources or the AWS platform; Estimated future budget needs on an as needed basis.• Worked with the product owner to define the system functions and translate them into user stories for minimum viable product (MVP) offering.
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Technical Program ManagerXerox International Partners 2013 - 2016Recruited to drive the definition and creation of a new product offering that delivered advanced print and management functionality to current and antiquated multi-function devices. Defined the system architecture, user interface and use cases for the minimum viable product. Collaborated with an offshore development staff to build the software components and deliver the end product in Amazon Web Services (AWS). • Drove project scoping and managed development resource needs and budget.• Defined the system architecture, user interface and use cases for the minimum viable product.• Provided management the development status; Managed any delays, unplanned work and technical issues.• Created talk track and provided technical support used in product demos for prospective customers.• Participated in market research conducted to validate product direction and customer acceptance.• Volunteered to be project manager for the Portland office location move.
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Senior Application ArchitectXerox 2004 - 2013Norwalk, Connecticut, Us• Promoted to Team Lead role in charge of web based applications and technologies.• Primary architect/project lead for the PCI Credit Card compliance project to lesson Xerox’s risk profile. • Managed offshore development team to ensure accurate and timely delivery of technical components.• Project Lead for a Lean Six Sigma project that projected to save Xerox $1.8M+ in its first year.• Managed production support for the worldwide Customer Support suite of web applications. -
Business System AnalystXerox 2002 - 2004Norwalk, Connecticut, Us• Analyzed operational procedures and identified opportunities for improvement.• Participated in a Lean Six Sigma project by designing the process and system architecture to enhance the Triage web application that allowed Customer Support to realize a $4M+ reduction in service call costs.• Represented Customer Service IT in change control meetings; Provided feedback to business representatives on status and provided context on open issues for better business understanding.• Lead BSA on multiple projects and acted as the primary liaison between technical and business teams.
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Senior Business System AnalystIkon Office Solutions 1998 - 2002• Managed a team of up to 8 development resources located in onshore and offshore locations.• Worked closely with project managers and customers to capture and document their requirements.• Formalized and implemented a change control process so that stakeholders, project managers and developers could submit, review and track changes in a controlled fashion thus reducing ambiguity.• Created and delivered application training to sales and administrative support personnel. -
Web Application Developer LeadIkon Office Solutions 1996 - 1998• Worked closely with the sales and marketing teams to design, develop and implement IKON’s North American ‘On Target’ web based sales force automation application.• Responsible for ad hoc reporting and supplying management with business critical information.• Drastically reduced time needed by users to gather information critical to capturing and retaining business.
Chad Eickhoff Skills
Chad Eickhoff Education Details
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University Of OregonGeneral -
University Of OregonGeneral
Frequently Asked Questions about Chad Eickhoff
What company does Chad Eickhoff work for?
Chad Eickhoff works for Warn Industries
What is Chad Eickhoff's role at the current company?
Chad Eickhoff's current role is Application Development Manager at Warn Industries.
What is Chad Eickhoff's email address?
Chad Eickhoff's email address is ch****@****ail.com
What is Chad Eickhoff's direct phone number?
Chad Eickhoff's direct phone number is +150334*****
What schools did Chad Eickhoff attend?
Chad Eickhoff attended University Of Oregon, University Of Oregon.
What skills is Chad Eickhoff known for?
Chad Eickhoff has skills like Business Process Improvement, Process Development, Cross Functional Team Leadership, Cloud Computing, Managed Print Services, Team Leadership, Sales Support, Change Management, Program Management, Business Analysis, Vendor Management, Customer Relations.
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