Chad Eickhoff Email & Phone Number

Clackamas, Oregon, US

Clackamas, Oregon, US

• Promoted to define and formalize the processes and procedures necessary to ramp up the software release frequency while still delivering a dependable product. Maintained previous responsibilities of Program Manager in.
• Responsible for communicating timelines and release status with development teams and stakeholders.
• Created the procedure to manage software versions and implemented within JIRA.
• Analyzed and identified the root cause to a high number of bugs and inconsistencies being introduced to the QA and Production environments. Resolved by enforcing tighter process controls within the build and promotion.
• Drove release planning with product development teams.
• Created and facilitated the Change Control Board to drive agreeable priorities across business stakeholders.

• Recruited to transform and redesign an existing product to utilize next gen technologies consisting of AWS serverless and IoT so as to realize benefits such as pay-as-you-use pricing, easy to scale deployments and low.
• Created architecture diagrams leveraging AWS serverless technologies.
• Supported development and software QA teams to maximize progress and product stability for end users.
• Leveraged tools such as Balsamiq and Lucidchart to to provide UI mockups and process diagrams.
• Achieved 100% success rate for not exceeding allotted budget for offshore development resources or the AWS platform; Estimated future budget needs on an as needed basis.
• Worked with the product owner to define the system functions and translate them into user stories for minimum viable product (MVP) offering.

• Recruited to drive the definition and creation of a new product offering that delivered advanced print and management functionality to current and antiquated multi-function devices. Defined the system architecture.
• Drove project scoping and managed development resource needs and budget.
• Defined the system architecture, user interface and use cases for the minimum viable product.
• Provided management the development status; Managed any delays, unplanned work and technical issues.
• Created talk track and provided technical support used in product demos for prospective customers.
• Participated in market research conducted to validate product direction and customer acceptance.

Norwalk, Connecticut, US

• Promoted to Team Lead role in charge of web based applications and technologies.
• Primary architect/project lead for the PCI Credit Card compliance project to lesson Xerox’s risk profile.
• Managed offshore development team to ensure accurate and timely delivery of technical components.
• Project Lead for a Lean Six Sigma project that projected to save Xerox $1.8M+ in its first year.
• Managed production support for the worldwide Customer Support suite of web applications.

Norwalk, Connecticut, US

• Analyzed operational procedures and identified opportunities for improvement.
• Participated in a Lean Six Sigma project by designing the process and system architecture to enhance the Triage web application that allowed Customer Support to realize a $4M+ reduction in service call costs.
• Represented Customer Service IT in change control meetings; Provided feedback to business representatives on status and provided context on open issues for better business understanding.
• Lead BSA on multiple projects and acted as the primary liaison between technical and business teams.

• Managed a team of up to 8 development resources located in onshore and offshore locations.
• Worked closely with project managers and customers to capture and document their requirements.
• Formalized and implemented a change control process so that stakeholders, project managers and developers could submit, review and track changes in a controlled fashion thus reducing ambiguity.
• Created and delivered application training to sales and administrative support personnel.

• Worked closely with the sales and marketing teams to design, develop and implement IKON’s North American ‘On Target’ web based sales force automation application.
• Responsible for ad hoc reporting and supplying management with business critical information.
• Drastically reduced time needed by users to gather information critical to capturing and retaining business.

Bachelor Of Science - Bs, Marketing/Marketing Management, General

Bachelor Of Science - Bs, Business Administration And Management, General