Generally, everything listed below - now with more deadlines! 🥹

• Plan, develop, schedule, and coordinate company activities• Analyze business requirements by partnering with stakeholders to develop solutions• Manage company’s IT network and infrastructure in accordance with industry best practices• Provide hands-on daily support to team members for all hardware and software issues• Manage all hardware and software, including but not limited to, security, upgrades, inventory control, and maintenance• Manage all updates and upgrades for company’s SaaS Platforms• Responsible for the installation and maintenance of new equipment, systems, hardware, and software for the organization• Manage all security updates, network patching, security audits, etc.

• Responsible for developing and coordinating all projects across the team• Setup and maintained client infrastructure• Troubleshooted and solved all level issues• Maintained service metrics and SLAs• Developed and implemented core processes improvements, streamlined, and optimized procedures• Supported and maintained Windows, Mac, and Linux devices• RMM, MDM, Azure AD, CRM, cloud services, and backup management platforms• Designed, built, and maintained efficient, reusable, and reliable code via PowerShell, etc.• Created and maintained internal and external technical documentation

Performed advanced software troubleshooting on iOS and Android devices. Physically repaired devices and assisted team with troubleshooting. Managed store transfers and inventory.