As the Director of Customer Success, I enjoy working with a diverse and talented team of professionals who share my passion for solving complex problems and protecting our clients' interests. I lead a national team of account managers and customer service representatives who provide strategic and operational support. I am known for my ability to ensure client satisfaction, and employee retention and loyalty by delivering exceptional service, value, and innovative solutions. As a Relationship Manager with a proven track record of leading strategic growth and expansion, I discover opportunities and provide training and solutions to implement solutions for our large programmatic accounts. I believe successful communication and teamwork, coupled with a desire to become an expert in our complex product, provides endless opportunities to contribute to an organization's sustained growth.