Chad Forbes Email & Phone Number

Fort Morgan, Colorado, United States

As the Driver Trainer for the Central Division, my role encompassed completing, coordinating, and directing various types of training classes, including new driver, recurrent driver, remedial driver, and driver trainer (TTT) sessions. Developing and adjusting CDL Driver Training classes, amending curriculum based on project needs, and continually evaluating and tailoring training to meet operational goals and address shortfalls. Utilizing a range of platforms for training, including e-learning, traditional classrooms, remote sessions, and state-of-the-art full-motion simulators. Continually identifying new and recurring training opportunities to prevent or minimize loss, prioritize driver safety, and mitigate hazards before they escalate into issues. Conducting and coordinating new and existing driver training and testing, ensuring compliance with FMCSA and internal quality standards. Ensuring that training programs meet the needs of both students and trainers, aligning with established metrics and timelines, and evaluating training success with quantifiable student data. Providing unwavering support to new mentor trainers and students. Traveling regularly to all locations within the central division of the United States and other company areas with the 36' mobile training center trailer and simulator. Promptly responding to documenting company losses that arise and providing assistance to the Division Safety Manager as required.Key Accomplishments:- Successfully trained and road-tested dozens of new drivers in each class, maintaining a focus on safety.- Managed multiple simultaneous classes across different locations without compromising the quality of training.- Achieved an outstanding safety record in the first year, with zero accidents or lost-time incidents during training sessions.- Maintained a 100% pass rate for students in the first several classes, with a consistent average pass rate of 95% thereafter.

Denver, Colorado, United States

As the Operations Manager for the company, I spearheaded the continuity of daily operations in nearly aspect of business operations providing leadership for nearly 30 new & existing retail car wash locations. My key responsibilities and accomplishments included:- Continually motivating and leading the entire facilities, management, and regional management teams to achieve optimal performance and ongoing development through strategic training and regular performance evaluations.- Participating in the hiring, training, and termination of site managers and other personnel, and contributing to the development of new sites while offering long-term support on major ground-up construction projects.- Effectively managing the launch of new sites while working towards achieving business goals for operating efficiency and other key metrics as directed by ownership and stakeholders.- Generating, presenting, and explaining weekly and monthly operational performance reports, including detailed Site Snapshots.- Serving as a liaison for legal, permitting, and government compliance issues, ensuring workplace safety, and maintaining compliance with company risk management practices.- Providing 24/7 support to site managers in addressing customer service issues, complaints, and operational challenges.- Collaborating with auto wash service partners and vendors to ensure the delivery of high-quality car wash services.-Implementation of financial site audits and upholding integrity and responsibility in cash handling practices.- Implemented access and security protocols, including key issuance, codes, passwords, background investigations, and internal loss mitigation strategies.- Communicating with ownership regarding various issues, customer complaints, resource needs, and opportunities to improve cost savings, customer engagement, and sales growth.- Assisting with warehouse orders, stock builds, budget adherence, and maintaining proper inventory management procedures.

Greater Denver Area

Responsible for overseeing daily retail wash facility operations across seven locations, providing direction to individual managers at each site. Managed controllable costs, including merchandise/cash discrepancies, payroll, overtime, maintenance, and repair expenses. Ensured vendor performance met expectations through regular evaluations and the cultivation of strong partnerships. Provided leadership and guidance to location managers, aiding in recruitment, selection, orientation, and ongoing employee development and training initiatives.Key Accomplishments:- Improved performance across multiple locations by developing and implementing customized store policies and procedures to address specific needs effectively.- Established a systematic approach to manage diverse maintenance, personnel, and customer requirements across all seven managed facilities.- Implemented digital documentation and checklists to streamline operations, improve the customer experience, and reduce wash downtime. This approach ensured timely completion of preventive maintenance tasks and promoted team accountability.- Collaborated closely with ownership and stakeholders to attain organizational goals and desired outcomes, showcasing meticulous attention to detail and a dedication to excellence.

Greater Denver Area

Led the profitable daily operation of multiple parking garage locations in the Denver area, overseeing business development and revenue generation. Ensured the attainment of short and long-term goals for operations, workforce planning, financial performance, and growth. Cultivated a strong and efficient team, grounded in the principles of leadership, mentoring, and empowerment.Key Accomplishments:- Successfully reduced unpaid parking balances to less than 1% from nearly 10%.- Conducted audits for over 1,500 customer accounts to ensure accurate billing for all access cards and made necessary corrections.- Implemented procedures to detect and eliminate abuse, fraud, and loss by customers promptly.- Adhered to a tight budget while developing strategies to close a $10,000 revenue shortfall in the first year.- Designed and installed dedicated parking spaces for motorcycles and bicycles within the garage.

Greater Atlanta Area

Defined key performance metrics and benchmarked them against industry best practices, fostering continuous improvement through technology, equipment upgrades, and enhanced processes. Monitored and tracked all costs, instituting procedures and policies to effectively manage expenses.Identified employees' skills and nurtured their development through regular coaching and counseling sessions, ensuring staff were trained according to customer requirements. Directed and coordinated daily operations, including procurement, maintenance, and quality control, to achieve optimal sales and customer service.Key Accomplishments:• Built outside business relationships with Mercedes-Benz and other notable ride share and rental partners.• Successfully wrote and received federal grant to source and install electric vehicle charging stations• Authored RFP and selected vendor for installation of new PARCS hardware and software• Authored interest packets for several large scale RFP requests around the metro area.• Implemented cost-effective control systems for capital and operating expenditures, workforce management, and compensation to maximize efficiency.

Greater Denver Area

Created premier vending machine company with just one single vending machine placed at inception. Spearheaded rapid expansion of company to over 50 locations in eight counties and 18 cities across Colorado in less than two years. Became attractive to other larger companies and later accepted a lucrative buyout offer.- Drove growth by using unique marketing opportunities, including highly targeted direct mail marketing netting an unheard-of response rate- Promoted Top of mind awareness by participating in special event appearances, vendor shows, vehicle advertising, sponsorships, and machine product promotions.- First in class to bring QR technology to machines for streamlined customer problem ticket reporting.

Associate Of Arts And Sciences - Aas, Criminal Justice/Police Science, 96% Average W/ 4.0 Gpa

Attended part-time working toward earning my A.A.S. while continuing full time employment in the private sector.

Diploma, Business And Marketing, 30

Activities and Societies: DECA, FBLA, FFA

Certified Apartment Manager (Cam), Multifamily Apartment Asset Management

Completion and passing of comprehensive course requiring both in class and external attendance as well as completion of a very complex.