. Virtualization Administration and architecture knowledge.. Managed Service Provider (MSP) experience; Remote Monitoring and Management (RMM) of servers and networks. ( Uptime Robot ). Monitor systems in operation and quickly troubleshot errors.. Manage system-wide operating system and software deployments as well as related software upgrade problems. ( ConnectWise, Umbrella Roaming Client ). Configure systems according to prescribed software and hardware frameworks.. Establish, repair and optimize networks.. Use diagnostic tools to identify hardware failures and replace non-functional components.. Follow detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.. Correct connectivity faults to restore user access to local networks, cloud-based storage and public web.. Respond to support requests from end-users and patiently walk individuals through basic troubleshooting tasks.. Explain technical information in clear terms to promote better understanding for non-technical users.. Complete routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.

. Perform set up and teardown duties for Arena Conversion.. Ensure building is properly set and converted during pre- and post-event conversions.. Manage internal operational standards and productivity targets.. Operate a range of heavy equipment on regular basis with advanced skill. (i.e. forklifts, scissors lifts and pallet jacks). Strictly adhere to company safety procedures, noticeably decreasing job site accidents.. Maintain, clean and perform basic repairs on equipment.. Document equipment usage and maintenance to enable tracking history and maintain accurate records

. Assisted crews with set building and pointed out problems that could be potential safety issues.. Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.. Supported production needs by performing routine tasks using standard procedures and equipment.. Developed and implemented communication strategies for range of internal and external stakeholders.. Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays

. Requisitioned new supplies and equipment. Provided accurate measurements and estimates for materials. Completed tear-down of existing structures and prepared for new construction. Cut materials to specific sizes for installation using various power tools. Used critical thinking to break down problems, evaluate solutions and make decisions.Key Accomplishments:. Gained strong leadership skills by managing projects from start to finish.. Exercised leadership capabilities by successfully motivating and inspiring others.

. Planned and implemented wide-ranging programs, encapsulated learnings and fielded inspirational guest speakers.. Stayed abreast of and incorporated best practices for youth development programs.. Assisted schools with at-risk youth behavior, education and extracurricular activities to reinforce youth development programs.. Worked with educational team to develop Individual Education Plans (IEPs) for students.. Documented data and completed accurate updates to case records.Key Accomplishments:. Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.. Developed and introduced cultural and ethnic diversity programs.

. Prepared and assembled documents to facilitate exports.. Prepared shipping documentation, maintaining compliance with US Customs and international regulations.. Processed customs declarations and maintained records of customs documents.. Monitored and maintained export tracking systems for delivery of accurate and up-to-date records of shipments.. Followed up with customers to resolve inquiries.. Communicated information and instructions to and from vendors to research and resolve operational problems.. Utilized logistics software to manage, monitor and track shipments from origin to destination.. Coordinated the export of goods for multiple clients, providing accuracy and timely delivery.Key Accomplishments:. Gained extensive knowledge in data entry, analysis and reporting.. Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.