Chad Fuller

Chad Fuller Email and Phone Number

Chief Operating Officer at Global Mentorship Initiative Connecting Students to Careers through Mentorship @ Global Mentorship Initiative
Chad Fuller's Location
Meridian, Idaho, United States, United States
Chad Fuller's Contact Details

Chad Fuller personal email

n/a
About Chad Fuller

As the Chief Operating Officer at Global Mentorship Initiative (GMI), I leverage my 32 years of professional experience in contact center operations, customer experience strategy, business process outsourcing, and strategic alliance management to create and execute impactful mentorship programs that connect students to careers. With a Bachelor of Business Administration in Finance and a Six Sigma Master Black Belt certification, I bring a strong analytical and process improvement mindset to my role, as well as a passion for mentoring and developing others.In my previous roles at HP, I held various senior management positions, such as Director of Global Programs, Senior Manager of Global Contact Center Strategy, and Six Sigma Black Belt Consultant, where I successfully led and delivered multiple large-scale projects, contracts, and partnerships with global leaders in the customer support industry. I excel at team leadership, communication, creative problem-solving, building strong partner relationships, and strategic program management. My broad background enables me to apply intelligent, focused business strategies to virtually any situation, thus enabling successful solution identification.

Chad Fuller's Current Company Details
Global Mentorship Initiative

Global Mentorship Initiative

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Chief Operating Officer at Global Mentorship Initiative Connecting Students to Careers through Mentorship
Chad Fuller Work Experience Details
  • Global Mentorship Initiative
    Chief Operating Officer
    Global Mentorship Initiative Nov 2020 - Present
    Bellevue, Washington, Us
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  • Global Mentorship Initiative
    Director, Global Programs
    Global Mentorship Initiative Jun 2020 - Nov 2020
    Bellevue, Washington, Us
    View
  • Strategic Sourcing Advisors
    Senior Consultant
    Strategic Sourcing Advisors Feb 2020 - Present
  • Hp
    Senior Manager - Global Contact Center Strategy
    Hp Jan 2008 - Mar 2020
    Palo Alto, Ca, Us
    Manage a high-performing team of strategic alliance managers focused on the global business relationship, strategy alignment and thought leadership with global BPO partners. My team assesses the needs across defined regional support organizations and works collaboratively to build the alignment required to manage this network in terms of cost, customer experience, relationship management, and operational excellence
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  • Hp
    Six Sigma Black Belt Consultant
    Hp Jun 2004 - Dec 2007
    Palo Alto, Ca, Us
    Delivered training and coaching in the Six Sigma quality improvement program to the HP consumer support organization. Worked with a team of high-performing individuals to help inspire others on the value of Six Sigma
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  • Hp
    Ww Consumer Support Experience Manager
    Hp Jul 2002 - May 2004
    Palo Alto, Ca, Us
    Managed the WW Consumer Support Quality Excellence team responsible for operational and customer experience metrics and reporting. This team led the design and implementation of the global customer satisfaction survey and helped drive root cause identification of customer experience dissatisfaction
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  • Hp
    Director, Amercias Consumer Support Operations
    Hp Jan 1999 - Jun 2002
    Palo Alto, Ca, Us
    Managed the Americas Consumer Support organization responsible for all contact center support delivery. Direct management responsibility for 200+ internal HP support resources and over 2500 outsourced agents. During my tenure in this role, I drove the integration of the HP/Compaq merger in regards to the design of the Americas Support Organization
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  • Hp
    Various Roles - Customer Support
    Hp Feb 1988 - Dec 1998
    Palo Alto, Ca, Us
    Product Line Manager for the newly introduced consumer desktop PCTechnical Marketing support engineer for LaserJet, JetDirect and Postscript productsTechnical training lead for major software programsOn-line support agent
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Chad Fuller Skills

Program Management Management Change Management Cross Functional Team Leadership Vendor Management Outsourcing Strategy Project Management Business Process Improvement Product Management Process Improvement Start Ups Partner Management Business Analysis Cloud Computing Team Leadership

Chad Fuller Education Details

  • Boise State University
    Boise State University
    Finance And Financial Management Services

Frequently Asked Questions about Chad Fuller

What company does Chad Fuller work for?

Chad Fuller works for Global Mentorship Initiative

What is Chad Fuller's role at the current company?

Chad Fuller's current role is Chief Operating Officer at Global Mentorship Initiative Connecting Students to Careers through Mentorship.

What is Chad Fuller's email address?

Chad Fuller's email address is chad.fuller@hp.com

What schools did Chad Fuller attend?

Chad Fuller attended Boise State University.

What skills is Chad Fuller known for?

Chad Fuller has skills like Program Management, Management, Change Management, Cross Functional Team Leadership, Vendor Management, Outsourcing, Strategy, Project Management, Business Process Improvement, Product Management, Process Improvement, Start Ups.

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