Chad Good Email & Phone Number

• Apply the firm’s knowledge, methods and tools to lead Infor M3 single tenant to multi-tenant migration project for global aerospace MRO and distribution company.
• Further develop agile migration project methodology to increase speed and quality of delivery.
• Improve training, release notes, and client documentation throughout the project lifecycle.

• Successfully orchestrate an impressive portfolio of 11 simultaneous large-scale ERP Projects, surpassing the department's standard of six projects.
• Demonstrate mastery in deciphering the intricacies of extensive ERP programs, providing invaluable guidance to our development teams.
• Skillfully negotiate scope, schedule, and financial agreements with external IT and business partners, ensuring project alignment.
• Champion the alignment of common objectives across diverse teams while pioneering essential metrics and reporting mechanisms to meticulously monitor team performance.
• Expertly oversee and synchronize critical milestones across multifaceted teams, ensuring seamless project progression.
• Spearhead and empower the team through the triumphant completion of every project phase, fostering a culture of achievement.

• Evidenced a remarkable track record with numerous Referenceable Clients, showcasing a history of client satisfaction and successful partnerships.
• Led a high-impact team of three Implementation Consultants, surpassing the departmental average of two, to deliver exceptional results.
• Spearheaded a high-performing team that consistently achieved monthly billing at an extraordinary 120%, outshining the departmental norm of 105%.
• Skillfully managed an average of nine simultaneous projects, setting a new standard well above the department's five-project average.
• Demonstrated a consistent achievement in meeting and exceeding billing quotas for the past 12 months, ensuring sustained financial success.
• Acted as a dedicated client liaison and advocate, adeptly conveying client feedback to Tyler representatives and swiftly resolving issues to maintain client satisfaction.

New York, NY

• Deliver comprehensive physician and staff training on cutting-edge applications, meticulously crafting engaging classroom and online resources for seamless learning experiences.
• Champion the optimization of clinical workflows in close collaboration with Physicians and Administrators, driving enhancements that boost operational efficiencies, elevate patient throughput, and maximize ROI.
• Provide expert consultation to clients, offering invaluable insights into best practice procedures that catalyze transformative outcomes.
• Assume the pivotal role of the exclusive liaison bridging client aspirations and the dynamic development team, ensuring seamless communication and project alignment.
• Excellently orchestrate the coordination of all device and software interface projects within the implementation, overseeing the intricate web of interconnected components with precision and finesse.

Greater Salt Lake City Area

• Achieved an impressive 100% client attestation rate for 2013 Meaningful Use, showcasing a relentless commitment to delivering tangible results.
• Demonstrated a robust working knowledge of both software development and infrastructure project lifecycles (SDLC), underpinning a holistic approach to project management.
• Conducted on-site visits to client sites, meticulously observing practice processes to gain profound insights into operational dynamics.
• Assumed a hands-on role in delivering comprehensive on-site Go-Live support, effectively triaging and resolving issues, and providing lucid explanations for complex problems, ensuring a seamless transition to new.
• Proactively visited client sites to meticulously assess practice processes and deliver tailored training, empowering clients with the knowledge and skills needed for success.

Greater Salt Lake City Area

• Pioneered the creation of the company's EHR product user guide, delivering a comprehensive resource within the first six months of joining, setting a rapid pace for impactful contributions.
• Innovatively crafted brand-new templates tailored for EHR Ophthalmology Visits, enhancing the precision and efficiency of patient care.
• Expertly orchestrated the collection of critical data and requirements from clinicians and support staff, fueling EHR design and optimization efforts that streamlined workflow and rigorously tested programs for.
• Provided invaluable consultation to clients, sharing insights into best practice procedures and workflow enhancements, fostering collaborative relationships and mutual success.
• Collaborated closely with clients in the collaborative design of EMR visits and form templates, custom-tailoring solutions to meet unique needs.
• Championed the knowledge transfer process through engaging web-based training sessions, equipping physicians and staff with the skills and expertise needed for proficient EMR and design tool utilization.

Anchorage, Alaska Area

• Played a pivotal role in orchestrating the training of an impressive cohort of 100+ management and staff members during the Siemens MS-4 and Signature implementation, ensuring a seamless transition to new systems.
• Assumed a leadership role as co-chair of a multi-disciplinary committee, spearheading an in-depth assessment of software implementations' impact on workflow and the organizational revenue cycle, driving strategic.
• Diligently executed continuous quality assurance and improvement initiatives within the department, tirelessly working to achieve customer service excellence in perfect alignment with the ANMC mission statement.