Chad Goodrich Email & Phone Number

Nashua, New Hampshire

Salem, Ma

Product Owner and business analyst for faculty and staff intranet applications and issue, project, and knowledge management platforms------------------------Collaborate with stakeholders and customers across the university to define requirements, minimum viable product (MVP) definition, scope, key performance indicators (KPIs), milestones, and risks to deliver exceptional results and significant cost savings, that help the university succeed at its strategies and overall mission------------------------Designed and developed numerous software applications that have saved the university hundreds of thousands of dollars------------------------Manage the continual service improvement of all owned products through regular stakeholder meetings and continually refining multiple product backlogs------------------------Communicate current product initiative’s progress and roadblocks to leadership, as well as plan future initiatives on the project timeline------------------------Provide and maintain clear user stories, epics, and user acceptance criteria in a continually groomed, prioritized, and refined backlog------------------------Work with the scrum master to determine an accurate level of effort for issues, and effectively gauge the development team’s velocity so that deliverables are accurately estimated and milestones are realistically set------------------------Increase performance and effectiveness of the development team by holding biweekly retrospectives and measuring team KPIs------------------------Helped to create and manage the department’s service portfolio, service request catalog, and knowledge management framework------------------------Facilitate use of ITIL and Agile/SCRUM methodologies to the rest of the IT department as well as other departments at the university

Salem, Ma

Planned, designed, implemented, integrated, tested, and deployed numerous database-driven enterprise web applications in a LAMP development environment. Effectively and successfully lead many development projects as the senior web programmer and product owner. Managed full-time developers, numerous contract developers, and managed services vendors. Greatly helped to improve efficiencies and procedures as well as set policies in the department.

Salem, Ma

Developed various web applications on a small website management team. Maintained the university website as the solitary programmer and server administrator.

Boston, Ma

Helped to produce an innovative and effective product using multimedia CDs and Web sites to replicate symposia. Redesigned, programmed, and maintained the company Web site and their Internet products.

Cambridge, Ma

Performed as a key member of an innovative web development team for nearly two years. Worked on both large and small projects and very short deadlines with ease, always creating high quality work that surpassed the designers', the sales team's, and my managers' expectations.