 Unified Dispatch is a division of Transdev Transdev is a French-based international private publictransport operatorwith operations in 21 countries. Services include SuperShuttle and Ztrip. Contributed to projects such as (but not limited to): the zTrip mobile app and web site, the VTOD API,and the redesign of the Supershuttle.com web site for responsive and desktop just to name a few. Defined and Implemented PM and QA best practices by standardizing the work flow across allprojects and moving the team to an Agile methodology. Coordinated internal communication with artists, programmers and development team. Managed project progress. Reviewed quality control. Lead daily scrum meetings and sprint planningsessions along with post mortem reviews. Facilitated review meetings with executives. Developed and maintained weekly reports on tracking production hours/budgets for projects.

• Lead development for customer service inbound and outbound IVR applications.• Facilitated communication with clients on projects regarding status updates, timelines, and expectations.• Coordinated internal communication with sales, QA and development team.• Identify new sales opportunities with existing clients. • Managed project progress reviews. Reviewed quality control on client deliverables.• Developed and maintain weekly reports on tracking production hours/budgets for projects.• Coached and mentored Project Leads on expectations, deliverables, best practices and overall project control. • Defined and rolled out best practices and procedures for the Project Management and QA teams’• Develop IVR conversations based on client feedback and business rules.

• Contributed to projects such as (but not limited to): rich media campaigns, landing pages, websites, mobile applications and games, and social media applications.• Facilitated communication with clients on projects regarding status updates, timelines, posting progress files and expectations.• Coordinated internal communication with artists, programmers and development team.• Managed project progress reviews. Reviewed quality control on client deliverables.• Facilitated review meetings with creative executives. • Developed and maintain weekly reports on tracking production hours/budgets for projects.

• Led the testing of enhancements/new features and bug fixes for the company’s main CMS, which managed more than 500 websites. Features included site templates, media library, modules, photo galleries, blogs, calendar events, news, articles, video, national, local and market permissions. • Contributed to the iHeartRadio mobile, game console and automotive applications. Tested live streaming of iHeartRadio concert, the largest live web concert.• Supervised the quality assurance testing process for web, automotive and console applications.• Implemented QA best practices; assigned and delegated responsibilities to testers; defined test approaches and strategies; wrote test strategy documents and created test plans. Setup and maintained test lab.• Developed and executed manual and automated test plans for console, web site, GUI, regression, functionality, certification user acceptance and compatibility testing.• Updated script templates; wrote test plans for external testing. • Reviewed and updated design documents and flow charts to match development changes.• Verified and tracked new bugs and assigned them appropriately.• Provided daily and weekly summary reports of test activities and open issues.

• Produced and led the testing effort to integrate impression driven dynamic ads into XBOX 360 and PC video games.• Played a key role for Massive being the first dynamic in-game advertiser to be audited and accredited by the Nielsen rating system.• Facilitated communication with publishers such as EA, THQ, Ubisoft, Activision, and 2K Sports.• Maintained full ownership of up to 8 titles at a time while working at Microsoft. Worked with external development and creative teams for successful integration of the Massive ad-client into individual titles. • Facilitated the build schedule, setting milestones and assessing internal and external development, creative resources and needs. • Played a key role in evaluating future titles and looking for new opportunities in both fixed product placement and new ad types such as video, audio and interactive.• Reviewed and updated design documents and flow charts to match development changes.• Verified and tracked new bugs and assigned them appropriately.• Assigned subjective bugs to producers; ensured testers work on multiple machines. • Provided daily and weekly summary reports of test activities and open issues.• Outlined mapping process, ad placement analysis for optimal ad placements across multiple genres.• Acted as internal team’s main point of contact for all project-related issues; coordinated the flow of assets and information between internal and external test teams.• Established and led a collaborative/relationship with publishers and developers.• Acted as liaison between all functional groups.• Provided direction and directives to development teams ensuring on time delivery and adherence to requirements; planned and executed best practices and tested product improvements.

•Responsible for the management of projects and QA team •Define the project parameters and develop detailed project documentation outlining the project including Ad placement and Ad cycle testing•Translate requirements into specific plans and tasks using knowledge of the industry and delivery methodology. •Assures proper documentation, and communications of assigned project•Leads in the coaching and mentoring of QA leads on expectations, deliverables and overall project control.•Translates project requirements into project objectives and tasks, managing task assignment to project resources and reporting on and managing project scope throughout the lifecycle. •Develops detail project schedules, resource plans, status reports and contributes to the effectiveness of a team that integrates multiple functions/disciplines. •Conducts project meetings, sets and manages expectations by escalating issues and changes when appropriate. •Interfaces with all areas affected by the project•Review project for accuracy and apprises management of issues effecting project status and offers solution to solve the issues. •Ensure satisfactory transfer of custody and control of product upon completion and close all project documentation and archive appropriate records. • Act as liaison between all functional groups. •Define test approaches and strategies, as well as execute all types of testing – functionality, scalability, reliability and stress of projects.•Hire and train new staff

Managed projects; software testing; profit/loss management; hiring and training testers, and business development.

Supervised the quality assurance testing process for console and PC projects; assigned and delegated responsibilities to testers.Designed and implemented QA best practices. .Outlined requirements and lead compatibility testing for proprietary remote and DVD players.Reviewed, verified and tracked new bugs and assigned them appropriately. Wrote test strategy documents and created test plans; supervised functionality and certification testing.Updated script templates; wrote configuration test plans for external testing. Assigned subjective bugs to associate producer; ensured testers work on multiple machines. Provided up-to-date documentation for team. Provided feedback to developers and producers.Contributed to product design and participated in brainstorming sessions for new titles and platforms.Reviewed and analyzed competitive titles.Reviewed and provided feedback for instruction manuals and strategy guides. Signed off on release to production.Trained new staff.Setup and maintained test lab.

Supervised the quality assurance testing process for console and Interactive DVD projects; assigned and delegated responsibilities to testers.Outlined requirements and led compatibility testing for proprietary remote and DVD players.Wrote test strategy documents and created test plans; supervised functionality testing.Reviewed verified and tracked new bugs and assigned them appropriately.Provided up-to-date documentation for team. Provided feedback to developers and producers.Updated script templates; wrote test plans for external testing. Signed off on release to production.

Supervised the quality assurance testing process for console and PC projects; assigned and delegated responsibilities to testers.Reviewed, verified and tracked new bugs and assigned them appropriately. Wrote test strategy document and created test plans; supervised functionality and certification testing.Reviewed and provided feedback on prototype submissions. Contributed to product design.Reviewed and analyzed competitive titles.Reviewed and provided feedback for instruction manuals and strategy guides. Trained new staff.Capture and edit gameplay footage

Developed and executed manual and automated test plans for web site, GUI, regression, user acceptance and compatibility testing.Reviewed and updated design documents and flow charts to match development changes.Provided daily and weekly summary reports of test activities and open issues.Conducted troubleshooting sessions of hardware and operating systems Win 9x, NT, 2000 and ME along with MAC.Setup and maintained test lab.Designed and presented original game concepts.