Chad Gutterman Email & Phone Number

Louisville-Jefferson County, Kentucky, United States

Louisville, Kentucky Area

Manage and direct all aspects of incoming call center operations (Inside Sales, Dispatch, and Operations Support teams)Bring in new business for Account Managers, Territory Managers and Regional Sales Managers Drive business metrics using revenue and performance data analytics for ELTManage Dispatch operations for nationwide repossession accounts, fleets and rental car agencies Manage Operations Support for 400 Account Managers (Technicians) nationwide Created and Manage commission plans for contact center teams Implemented target goals by setting and enforcing standards for speed, efficiency, sales, and quality Conduct sales and performance training for all contact center teams Marketing Specialist (from May 2015 to October 2018)Develop and execute catalogs, specification sheets, brochures, price sheets, web marketing content, postcards, and electronic mailersLaunch new product series for Universal Car Remote and Solid Keys USADrive cross functional teams for go to marketAnalyze production processes to increase efficiencies for large retail accounts Execute product booths at CES, AAPEX, NACE, and ALOA automotive trade shows Oversee EDI POs for large retail accounts; Walmart, Autozone, Tractor Supply, Fry’s Electronics, Canadian Tire, and Mills Fleet and Farm Evaluate material cost and quality to determine risk to gross profit margin

Louisville, Kentucky Area

Represent over 25 electrical manufacturers including 3M, Cerrowire, Priority Wire & Cable, Republic Conduit and Appleton Electrical Group Support over 200 electrical distributor accounts in Kentucky and Indiana Inside sales; job quoting, stock quoting, technical service, returns, order processing, and inventory maintenance Achieved certified training on various electrical manufacturing lines Quoted electrical material for large projects including Louisville’s KFC Yum Center Arena, Bechtel Bluegrass Army Depot, and Ohio River Bridges Project Price copper wire, aluminum wire, steel and PVC coated conduit, hazardous and non-hazardous rated material Determine daily copper and steel levels suitable for competitive quoting Cross reference manufacturers parts for non-stocked items and competitors equals Support warehouse decisions including stock adjustments, damaged goods and exporting operations. Negotiate competitive prices, lead time, and freight charges

Bachelor Of Science (Bs), Community Communications And Leadership Development

Education record