Chad Hoffmann Email & Phone Number

Indianapolis, Indiana, Us

-Operates as the primary point of contact and central interface between strategic healthcare delivery systems, provider groups, and Elevance Health’s internal stakeholders-Owns the relationship end-to-end, post-contract, for strategic initiatives and execution of core growth tactics for a defined set of strategic provider partners across Elevance Health for all business segments-Assists strategic provider groups with complex operating structures such as value-based payment arrangements and diverse integration/risk contracting strategies by fully understanding their operating/business models and proactively identifying provider needs and recommending solutions-Selected as Colorado’s market champion for Epic Payer Platform, as part of Anthem’s enterprise focus on digital innovation-Proposes ways to improve existing relationships through best-practices, and identifies opportunities to increase cost of care savings as well as the provider group’s performance in quality-of-care indicators-Manages the relationship and provides leadership to a matrixed internal team accountable for contracting, value-based payments, account management, claims processing and operations issue resolution, as well as care delivery transformation support, provider enablement, and clinical subject matter experts-Responsible for monitoring contract performance, including performance on HEDIS measures, Star Ratings, CoC, and additional areas of opportunity -Accountable for strategy in the resolution and escalation of issues and barriers to success; engages appropriate internal matrixed resources to deliver on escalated service issues and appropriate process improvement initiatives-Leads executive steering committees and joint operating forums-Coordinates communications strategy on such issues as administrative and medical policy, contract reimbursement changes, and provider utilization patterns

Murray , Ut, Us

-Developed and managed relationships with C-level and VP-level executives, serving as the single point of contact to address business needs, and ensure customers were engaged and leveraging the Epic electronic health record system to its fullest potential-Managed business within existing accounts and conducted quarterly business reviews (QBRs) with executive leadership to deliver KPI reports, identify opportunities and challenges, and provide recommended solutions-Worked with internal technical teams to develop client demos and presentations, and generated quotes and proposals for new product enhancements-Upsold Epic product enhancements and other third-party product offerings, negotiated contracts and pricing on behalf of customers with affiliated third-party vendors, prepared pricing and change orders, and presented to executive leadership to close new business-Maintained day-to-day relationships with key customer stakeholders to respond to customer questions and requests, provided updates on projects in-flight, and resolved client issues in a timely manner -Partnered with implementation teams to ensure a smooth transition to account management and support post go-live-Participated in RFP process for prospective customers; utilized solution-selling techniques to help close new opportunities-Built and maintained strong internal relationships, provided customer feedback and represented clients’ interests to program leadership on internal meetings-Partnered with Intermountain Healthcare Epic Application teams and Epic Technical Solutions Engineers to understand available resources and best practices-Attended training opportunities and networking events

Greenwood Village, Co, Us

-Cultivated new relationships, and fostered existing relationships with all constituents (advisors, TPAs, and plan sponsors) to generate new leads, gain referrals, and close business-Demonstrated superior consultative selling skills to develop opportunities via outbound calls, call campaigns, web leads, and inbound calls-Teamed with departments across the organization to provide an exceptional customer experience-Provided exceptional data analysis and project support without close supervision-Prepared pricing and responded to RFPs-Processed paperwork and supported department in following-up on plan information to ensure plan seamlessly transitioned from sales to implementation-Utilized Salesforce daily to log, upload, and update opportunities

Greenwood Village, Co, Us

- Assisted Internal Wholesaler Department to meet or exceed sales goals through processing proposals and paperwork, ensuring excellence in data management & communicating between internal departments.-Successfully completed Securities Industry Essentials (SIE), Series 6, Series 63, and Colorado Life Insurance Exams- Trained to improve understanding of consultative selling, product, and industry knowledge.

Englewood, Colorado, Us

-Developed and maintained key customer relationships with all stakeholders in the HCA/HealthONE organization; created and executed sales strategies that were mutually beneficial to HealthONE and ISJ/RIA-Regularly attended meetings with HCA hospital leadership to gain a comprehensive understanding of market segments and industry trends; assisted in developing strategies for increasing market share-Effectively presented all ISJ/RIA services to referring providers, HCA hospital partners, and other stakeholders to achieve or exceed territory sales objectives-Successfully built ongoing relationships with referring physicians and their staff to identify opportunities for growth and developed strategies to support better patient outcomes-Promoted and represented ISJ/RIA at HCA-ISJ/RIA co-sponsored events and outreach activities to establish a strong working relationship with HCA and garner more patient referrals-Successfully implemented and trained referring providers and their staff on using IBM Watson Health iConnect-Network services to allow for streamlined electronic ordering and results-delivery-Implemented and trained referring providers and staff on web-based PACS system and troubleshot issues when necessary so that ISJ developed a reputation as a value-added imaging provider with exceptional service-Fielded and resolved customer complaints/issues in a timely manner-Daily use of company’s CRM to record customer calls-Trained and mentored new account executives

Aurora, Co, Us

-Promoted for demonstrating ability to develop high-level relationships and drive program growth -Targeted enterprise accounts to identify C-level clients’ business needs and developed sales proposals to meet specific criteria-Proactively developed and presented the Executive Health Program’s individualized value proposition to C-level executives, senior-level decision makers, and cash-paying prospective patientsSuccessfully managed the implementation of new group sales and acted as the main point of contact for ongoing management of the account-Managed the daily operations of the Executive and Pavilion Health Program team to ensure policies, procedures, and guidelines were being followed-Provided internal reporting focused on operational and financial measures-Acted as the Safety Coordinator for Pavilion Health and Executive Health Clinics to ensure compliance with Joint Commission, CMS, and CDPHE guidelines

Aurora, Co, Us

-Leveraged relationships with ministries of health, international health insurance brokers, and third party medical management agencies to identify high-value opportunities that aligned with International Health Program’s strategic growth initiatives-Spearheaded project management efforts for new Pavilion Health (concierge medicine) practice go-live, including Epic electronic medical record (EMR) implementation, talent acquisition, and new reporting analytics to track program growth metrics-Represented UCHealth at 2015 and 2016 U.S. Cooperative for International Patient Program (USCIPP) conferences to promote UCHealth’s clinical service lines and generate leads for new international patient business-Represented UCHealth at 2015 C3 US-Arab Business & Healthcare Summit in New York to discover qualified international health partners and alliances-Coordinated with appropriate resources to execute necessary legal and financial agreements, such as MOUs and self-pay estimates, prior to service -Fostered relationships with hospital leadership, physicians, and department management to ensure the effective and efficient delivery of concierge healthcare services across the UCHealth system-Proactively followed-up on and successfully collected over $100,000 in past-due accounts from U.S. Embassy

Aurora, Co, Us

-Interviewed patients, families, hospital staff, and all other parties involved in complaint or grievance. Documented grievance or complaint within hospital CRM and identified potential risk of patient grievances. Communicated and planned risk mitigation with UCHealth’s risk management, legal department, and department leadership-Developed and reinforced employees’ grievance and compliance-policy acumen through coaching and formal training on state and federal grievance policies set forth by The Joint Commission, Centers for Medicare and Medicaid Services, Americans with Disabilities Act, Civil Rights Act, and Colorado Department of Public Health and Environment-Interacted with appropriate department heads, care providers, and ancillary staff to best satisfy patients’ desired outcomes to their complaints and grievances-Formulated well-written and detailed responses to patients to comply with state and federal grievance policy standards-Ability to handle a heavy case-load, while being efficient and effective in role

Aurora, Co, Us

-Professionally coordinated with attending physicians to schedule patients’ future appointments and procedures with respect to recommended treatment plans. -Developed high level understanding of ophthalmology by completing home study courses in order to effectively triage patients’ conditions, resulting in more efficient scheduling practices. -Developed and implemented new procedures that resulted in more efficient patient registration, check-in and check-out, through optimal blend of technology and face-to-face communication.-Trained and mentored newly hired CTAs at new satellite clinics on using Epic electronic medical record system.

Columbia, Maryland, Us

-Cultivated and maintained relationships with industry contacts to gain industry knowledge, referrals, and business development leads-Developed and executed recruitment strategies to attract, screen, and hire quality healthcare professionals to meet the office’s immediate and projected needs-Utilized various recruitment tools and methods to source and attract a pool of qualified and diverse candidates-Managed caregivers and field staff while on assignment (non-clinical functions); assessed and investigated caregiver and field staff concerns and issues, and provided performance coaching, counseling and disciplinary action when appropriate-Matched and evaluated candidate skills to client and patient needs through screening and interviewing-Completed necessary reference checks on candidate’s background and work experience-Ensured candidates met required hiring standards for Maxim and applicable contracts-Negotiated salary, terms and conditions of employment with candidates-Scheduled caregivers and field staff for initial placement and ongoing assignments-Maintained regular contact with active clients, patients, and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities-Documented candidate, caregiver, field staff, and client correspondence and activities within CRM system.-Took weekly on-call shifts as part of Maxim’s 24/7 customer service policy