On a day to day business level, I oversee all of the daily functions of the business including personnel, sales, service, scheduling, and marketing.On the field level, I am responsible for directing and monitoring all manpower for the day to day operations as they pertain to the areas of service and installation of all HVAC equipment. It is also my responsibility to perform job site inspections to ensure safe and responsible behavior of my workforce and to maintain and standard of care when performing work for the customers. In the office, it is my responsibility to assist the General Manager in decision making that requires field level input. I monitor my team’s performance and conduct motivational meeting and contests to raise awareness in our standard of care and revenue generation. I also regulate and monitor inventory and play a key piece in managing the warehouse and purchasing. I am our operations technical and soft skills trainer as well as assisting our HS&E departments training modules and delivery.

I am responsible for seven service specialists, three installation specialists, and one apprentice/helper. I perform ride alongs with my specialists to further enhance their abilities to get the job done right and offer excellent customer service. I am responsible for every aspect of their employment except payroll. I also track and record their productivity so that I may see where improvement is needed. In addition, I run service calls if the volume isheavy or we have a multiple callback situation. Getting clients involved with purchases of indoor air quality products and services is also a frequent part of my day. It is also my responsibility to take over all company function during after hours on a rotating basis. Another daily task is to perform quality control visits on any installs that are put in by my specialists.

I am co-owner of this family owned and operated company. I was responsible for running service calls, selling equipment, installing equipment,and marketing for new clients. Also responsible for all bookkeeping, deposits and payroll.

I ran maintenance calls, not working calls, sales calls, also installed all of the jobs that I sold. I was also on-call the entire time that I was employed this second time around. I ended my employment with the Farquhar company due to the owners unwillingness to find additional help.