Chad Glover Email & Phone Number

Buffalo, New York, Us

San Francisco, Ca, Us

• Visionary Leadership and Strategic Development: Led the conceptualization and execution of the new venture unit within a complex distributed environment, focusing on the innovative gig-based retail delivery market. Strategically positioned the company at the forefront of the industry by launching a two-sided retail delivery platform.• Product Development and Market Launch: Directed the end-to-end development and successful launch of multiple key IT initiatives, including a driver mobile app and tracking systems. These products were integral to establishing a new market offering, enhancing the company’s portfolio and customer experience.• Team and Resource Management: Managed a diverse team of 20 engineers, architects, managers, and testers across multiple geographic locations, including domestic and international sites. Cultivated a culture of excellence and innovation, fostering a strong focus on agile methodology and continuous improvement.• Budget Oversight and Revenue Management: Held full budgetary and revenue accountability for the unit, ensuring projects were delivered within financial targets and contributed positively to the company’s bottom line. Implemented cost optimization strategies through innovative application development and system integrations.• Technology Implementation and Process Standardization: Organized the adoption of advanced technologies and frameworks (node.js, typescript, reactjs, Ruby on Rails, and React Native) deployed on Amazon Web Services, optimizing performance across Android and iPhone platforms.• Operational Efficiency and Scalability: Enhanced service optimization and cost efficiencies through the integration of third-party provider systems, facilitating batching and routing capabilities. Successfully launched products in 26 domestic markets, significantly expanding the company’s reach and operational capabilities.

Atlanta, Georgia, Us

• Strategic Leadership and Revenue Growth: Spearheaded logistics strategies that culminated in generating over $1 billion in revenue by optimizing multi-tenant enterprise solutions across the organization. Guided the company through a critical period of digital transformation and remote operational shift during the global pandemic, resulting in a 20% increase in productivity.• Financial and Operational Management: Oversaw comprehensive fiscal planning, including balance sheet management, strategic planning, and debt management. Enhanced business operations and service delivery through adept management of software development life cycles and technical operations, ensuring top-tier service levels and digital transformation outcomes.• Agile Implementation and Process Optimization: Established a Center of Excellence for Agile, promoting widespread adoption of Agile methodologies across the enterprise. Authored influential whitepapers and frameworks that standardized agile practices, significantly enhancing operational agility and efficiency.• Vendor Relations and Contract Management: Forged and nurtured strategic vendor partnerships through meticulous management of Statements of Work (SOWs) and Requests for Proposals (RFPs) with major corporations such as T-Mobile, Verizon, US Cellular, Apple, Comcast, and Amazon. Ensured projects adhered to agreed policies, practices, and timelines, maintaining rigorous adherence to Service Level Agreements (SLAs).• Team Leadership and Development: Directed a diverse team of 60 managers, employees, and contractors, fostering a collaborative environment that aligned with the company’s strategic goals. Managed resource allocation, performance management, and professional development, maintaining high engagement and retention rates.

Atlanta, Georgia, Us

Charlotte, Nc, Us

• Strategic Leadership in Agile Transformation: Directed the transition from Waterfall to Agile methodologies, significantly enhancing the agility and responsiveness of the IT department. This strategic shift improved the operability of the claim’s platform, enabling it to efficiently process 150,000 claims per month.• Project Management and Execution: Led multiple high-profile software engineering projects using both Agile and Waterfall methodologies. Successfully managed the development of major applications such as the Enterprise Deceased Case Management Application and Document Decision Engine, utilizing tools like the Pega Agile Project Management framework and Rally for streamlined project execution.• Financial Oversight and Change Management: Directed budget management and financial reporting, ensuring transparency and accuracy in financial metrics to stakeholders. Chaired the Change Control board, overseeing the change control process with audit teams and ensuring compliance with global release management standards.• Stakeholder Engagement and Requirements Elicitation: Acted as a primary liaison with business partners across multiple lines of business globally, collecting requirements and facilitating digital transformation initiatives. Ensured the alignment of user stories and solutions with business needs through effective collaboration with development teams, QA, architects, and project managers.• Advocacy and Representation: Traveled domestically to collaborate directly with partners during the rollout of new functionalities and conducted Road Show demonstrations of emerging technologies. Advocated for the implementation of standardized services to enhance the accessibility and utility of global services for vendors and technology partners.

Detroit, Mi, Us

• Technology Leadership and Project Management: Led a team of six developers and multiple external vendors, orchestrating technology initiatives that improved transaction processing speed by 30% through new operational procedures and architectural refinements.• Regulatory Compliance and System Implementation: Successfully implemented AML/OFAC functionalities, enhancing compliance with federal regulations, and improving system integrity. Integrated SWIFT for global transactions, increasing transaction volume by 25% through partnerships with major banks like Citibank and Barclays.• Software Development and Strategic Partnerships: Developed business software solutions that improved system performance by 40% and supported strategic partnerships, boosting the company's market position in international markets.• Operational Excellence and Crisis Management: Resolved critical system failures, safeguarding potential transaction losses of $1.5 billion per hour. Maintained a 99.9% system uptime for a real-time payment processing system managing over $1.2 trillion in monthly transactions.

Forchheim, De

• Innovative Project Leadership: Developed high-performance healthcare applications that increased system reliability by 50%, enhancing patient care and clinical operations.• Advanced Technical Solutions: Led the deployment of complex WCF Services, increasing system integration efficiency by 35%. Improved development practices that reduced bug incidence by 20% across all projects.• Database and Application Support: Supported database operations that enhanced data retrieval speeds by 40%, significantly boosting application performance and user satisfaction.

Austin, Texas, Us

• SDLC Management and Product Innovation: Managed the development lifecycle of critical insurance applications, leading to a 20% increase in product deployment speed and a 30% improvement in client satisfaction.• Team Leadership and Quality Assurance: Enhanced product quality and reduced error rates by 25% through improved code review processes and quality assurance practices.

Newtown, Pa, Us

• Team Management and System Development: Managed and enhanced the LSAT Score Processing System, processing over 100,000 candidate results annually with a 95% accuracy rate.• Technology Training and Development: Led technology training initiatives that improved team productivity by 20% and reduced operational errors by 30%.

Us

• Operational Leadership and Innovation: Developed a disaster recovery plan that preserved daily transactions worth up to $500,000, preventing significant financial loss.• Software Development and Client Support: Improved client system reliability by 40%, enhancing customer satisfaction and reducing downtime.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

B.S., Computer Information Science