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Strategic and results-driven Technology Executive with a proven track record of over 25 years driving enterprise-wide technology infrastructure initiatives to enhance business growth across the financial, telecommunication, and aviation sectors. Adept at translating business objectives into actionable technology strategies, optimizing operational efficiency, cost savings, and competitive advantage. Highly adept at leading cross-functional teams, strengthening performance, and ensuring measurable results. Dedicated to leveraging technology to propel organizational success and drive digital transformation across dynamic and competitive markets.𝐀𝐑𝐄𝐀𝐒 𝐎𝐅 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄: ❑ Executive Direction❑ Project Governance❑ Strategic Planning❑ IT Global Operations❑ On/Offshore Models❑ Budgeting Oversight❑ Stakeholder Engagement❑ Digital Transformation ❑ IT Change Management❑ Network Architecture ❑ Risk Management❑ Business Intelligence ❑ Regulatory Compliance❑ Software Development❑ Cyber & Infosec Protocols❑ Technology Innovation ❑ Capacity Planning❑ Strategic Partnerships❑ Organizational Development❑ Data Center Storage & Relocation 𝐄𝐃𝐔𝐂𝐀𝐓𝐈𝐎𝐍:Master Business Administration (MBA) | Metropolitan State UniversityBachelor of Science (BS), Telecommunications Management | DeVry University 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒:Certified Information Systems Security Professional, (CISSP) Certified Information Security Manager, (CISM) CUES Certified Sr Executive, (CSE) ITIL Foundation | Six Sigma Yellow Belt Certification𝐏𝐑𝐎𝐅𝐄𝐒𝐒𝐈𝐎𝐍𝐀𝐋 𝐑𝐄𝐂𝐎𝐆𝐍𝐈𝐓𝐈𝐎𝐍:2021 Celent Model Bank Winner: Retail Digital Transformation2021 Tekkie Award for COVID-19 Response𝐓𝐄𝐂𝐇𝐍𝐈𝐂𝐀𝐋 𝐏𝐑𝐎𝐅𝐈𝐂𝐈𝐄𝐍𝐂𝐈𝐄𝐒:Peoplesoft | Oracle | MS Dynamics | Salesforce | NetApp | 3par | HP | Nimble | EMC | Snowflake | Teradata | MicroStrategy Oracle | Microsoft SQL | MySQL | AWS | Azure | Cisco UCS | IBM Bladecenter | HP BladeSystem Sun Blade 8000 | VMware | Cisco Director | vBlock Networking: Cisco Nexus/Catalyst | Juniper | Meraki Midrange | IBM Power e950 & p750 | IBM iSeries | Unisys Frame | IBM Frame | Cisco Firepower FTD | F5 | Cisco WSA | CyberArk | SecureWorks | Cloudflare
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Evp, Chief Information OfficerSpace Coast Credit UnionMelbourne, Fl, Us
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Chief Information OfficerSpace Coast Credit Union Apr 2022 - PresentMelbourne, Fl, Us𝘚𝘊𝘊𝘜 𝘪𝘴 𝘢 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘪𝘯𝘴𝘵𝘪𝘵𝘶𝘵𝘪𝘰𝘯 𝘥𝘦𝘥𝘪𝘤𝘢𝘵𝘦𝘥 𝘵𝘰 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘤𝘰𝘮𝘱𝘳𝘦𝘩𝘦𝘯𝘴𝘪𝘷𝘦 𝘣𝘢𝘯𝘬𝘪𝘯𝘨 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭𝘪𝘻𝘦𝘥 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘵𝘰 𝘮𝘦𝘮𝘣𝘦𝘳𝘴 𝘢𝘤𝘳𝘰𝘴𝘴 𝘍𝘭𝘰𝘳𝘪𝘥𝘢.Reports to the CEO and oversees a $30M budget and 5 direct reports deploying SCCU's comprehensive Information IT solutions. Leads strategy for digital transformation, architecture, Fintech adoption, and operational efficiency across BI and digital platforms. ▪ Orchestrated a comprehensive organizational transformation initiative, strategically integrating technology with business objectives, culminating in a substantial 20% reduction in costs while bolstering sustainability and operational agility.▪ Pioneered and executed strategic migration endeavors, ensuring seamless integration and scalability; delivered significant operational cost reductions by $2.5M and enhanced overall efficiency 25% across the organization.▪ Championed visionary strategies to navigate intricate legacy system challenges, propelling forward robust digital transformation initiatives that decisively surpassed market demands and fortified organizational resilience.▪ Spearheaded talent development and change management programs, cultivating a dynamic culture of innovation and collaboration; heightened employee engagement 30% and accelerated adoption of new cloud technologies.▪ Implemented and optimized robust governance frameworks, employing sophisticated metrics and data-driven decision-making processes; ensured seamless alignment of IT Ops with corporate objectives to maximize technology ROI.▪ Revamped operational processes through innovative approaches, resulting in streamlined workflows and heightened productivity, thereby positioning SCCU as a leader in operational excellence within the financial services industry. -
Vice President Of It Operations And Service ManagementDelta Community Credit Union 2014 - May 2022Atlanta, Ga, Us𝘋𝘊𝘊𝘜 𝘪𝘴 𝘢 𝘱𝘳𝘦𝘮𝘪𝘦𝘳 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘪𝘯𝘴𝘵𝘪𝘵𝘶𝘵𝘪𝘰𝘯, 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘪𝘯𝘨 𝘣𝘢𝘯𝘬𝘪𝘯𝘨 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘢𝘯𝘥 𝘦𝘮𝘱𝘰𝘸𝘦𝘳𝘪𝘯𝘨 𝘮𝘦𝘮𝘣𝘦𝘳𝘴 𝘵𝘰 𝘢𝘤𝘩𝘪𝘦𝘷𝘦 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘨𝘰𝘢𝘭𝘴 𝘢𝘤𝘳𝘰𝘴𝘴 𝘎𝘦𝘰𝘳𝘨𝘪𝘢 𝘢𝘯𝘥 𝘣𝘦𝘺𝘰𝘯𝘥.Under the CIO's direction, regulated a $21M budget and led 2 AVPs through the technical strategy and operations of a 40+ member IT support staff. Directed Corporate and Branch Core System Ops, Architecture, Digital Transformation, and ATM/ITM fleet management. ▪Executed a seamless data center relocation strategy and modernized legacy infrastructure, leading to improved security, and geo-redundancy, and enabling the transition of production operations between 2 new data centers quarterly without disruptions.▪ Revolutionized the core banking platform by implementing streamlined application review processes, eliminating application downtime, and ensuring uninterrupted service delivery.▪ Facilitated a successful reorganization by introducing improved support structures and vendor management policies, resulting in a significant 15% reduction in operational costs.▪ Initiated and guided the formation of the Technical Review Board, catalyzing strategic decision-making and promoting innovation throughout the organization.▪ Advanced the revitalization of company systems by implementing cutting-edge online banking and IVR platforms, surpassing national benchmarks for member satisfaction and enhancing overall service quality.▪ Promoted the integration of resilient cloud technologies and applications, amplifying employee productivity, satisfaction, and data security measures.▪ Directed two data center relocation projects deploying Agile best practices, achieving a significant 20% reduction in operational expenses and seamless business continuity. -
Director, Global Data Center And InfrastructureSita 2013 - 2014Geneva, Geneva, Ch𝘚𝘐𝘛𝘈 𝘪𝘴 𝘢 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳 𝘰𝘧 𝘢𝘪𝘳 𝘵𝘳𝘢𝘯𝘴𝘱𝘰𝘳𝘵 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴, 𝘐𝘛 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴, 𝘢𝘯𝘥 𝘪𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘷𝘦 𝘵𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘪𝘦𝘴 𝘧𝘰𝘳 𝘢𝘪𝘳𝘭𝘪𝘯𝘦𝘴, 𝘢𝘪𝘳𝘱𝘰𝘳𝘵𝘴, & 𝘨𝘰𝘷𝘦𝘳𝘯𝘮𝘦𝘯𝘵𝘴 𝘸𝘰𝘳𝘭𝘥𝘸𝘪𝘥𝘦.Reported to the Global VP of Infrastructure, managed an annual budget of $30M, and oversaw 8 direct and 100+ indirect IT support staff. Oversaw global data centers and network operations to ensure timely project delivery and operational excellence. ▪ Instituted robust QA measures, advanced testing tools, enhanced monitoring, and logging; reduced production downtime and increased product launch reliability.▪ Established and scaled a global operation, maintaining a 2% staff turnover rate throughout the IT department; upheld stringent control standards and obtained: PCI-DSS, COBIT, and ISAE 3402 ▪ Collaborated with the CTO and Sales to conceptualize two cutting-edge data center infrastructures, integrating leading technologies across Cisco Nexus, IBM Blade Center, VMWare, Sun Blade 6000, and NetApp storage to support growth.▪ Oversaw the formation and management of an international team, providing critical support for application data center ops through strategic hiring, cross-training, and effective leadership, culminating in a seamless operational handover.▪ Executed a comprehensive data center overhaul and relocation to a colocation facility, achieving an operational cost savings of 2% year-over-year from a $30M annual budget, increasing efficiency and reliability.▪ Steered all aspects of a $12b credit-card payment processing platform migration, transitioning to next-generation infrastructure, elevated redundancies, and facilitated continuous improvements.▪ Prioritized cybersecurity and data protection as strategic imperatives, providing expertise and allocating resources to enhance organizational capabilities in cybersec, data backup, and disaster recovery/response planning. -
Sr. Manager, Global Data Center & Network OperationsSita 2010 - 2013Geneva, Geneva, ChReporting to the Director of Global Infrastructure, supervised a team of 25+ direct reports, responsible for managing the global data center level 3 operations support team. Supported all data center operations, compliance, performance optimization, and high availability services; including 3000 servers, a sophisticated global network, and large database/storage environment. ▪️Created the standards for implementation and operational control of new technology platforms, consisting of Cisco Nexus, IBM BladeCenter, VMWare, Sun Blade 6000, Oracle RAC, and Netapp storage as the core technologies. ▪️Implemented new data backup environment that increased recovery time and reduced backup time, leading to the elimination of all tape backup hardware. ▪️Coached IT resources and trained SME’s in troubleshooting and soft skills to increase efficiencies, working relationships, and increase the overall staff approval ratings.
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Sr. Security ArchitectSita 2008 - 2010Geneva, Geneva, ChReporting to the Chief Information Security Officer, responsible for managing global information security-related activities: projects, operations, audits, policies, and actively promoting good practice in information security and ensure it’s applied effectively.▪️Developed standards and architecture design requirements for the PCI-DSS implemented solutions across several data centers globally; delivering over $1M in software and hardware services into the Atlanta data centers. ▪️Built an Information Security Management System (ISMS) based on the ISO/IEC 27002 (17799) controls to govern airports worldwide. ▪️Successfully led the program to implement PCI-DSS controls to gain PCI compliance certification and maintain compliance since 2008.
Chad Jaenke Skills
Chad Jaenke Education Details
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Metro State UniversityBusiness Administration -
Devry UniversityTelecommunications Management
Frequently Asked Questions about Chad Jaenke
What company does Chad Jaenke work for?
Chad Jaenke works for Space Coast Credit Union
What is Chad Jaenke's role at the current company?
Chad Jaenke's current role is EVP, Chief Information Officer.
What is Chad Jaenke's email address?
Chad Jaenke's email address is ch****@****ycu.com
What is Chad Jaenke's direct phone number?
Chad Jaenke's direct phone number is +140467*****
What schools did Chad Jaenke attend?
Chad Jaenke attended Metro State University, Devry University.
What skills is Chad Jaenke known for?
Chad Jaenke has skills like Security, Information Security, Data Center, Cissp, Itil, Cism, Pci Dss, It Operations, Servers, Infrastructure, Disaster Recovery, Network Security.
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