Chad Janquart Email & Phone Number

Green Bay, Wi, Us

• Design in-person training sessions following the ADDIE model• Create and track in-person training sessions in the LMS• Create Knowledge Checks (exams, 1x1 reviews, and Call Sims) • Complete call quality audits of new hires and existing Fixed Tech Support Representatives• Provide Wireless and Fixed Tech Support departments with ideas on how to enhance their new hire training• Design all Fixed Tech Support’s training (in-person, and 1x1, LMS) using the ADDIE model

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Green Bay, Wisconsin Area

As a volunteer I was responsible for shelter support and dog walking.

Appleton, Wi

● Work with internal sales agents and Cisco partners to validate and create valid service quotes for all hardware and software Cisco Systems supports● Data entry and analysis● Troubleshoot any errors in the quoting process using known processes for resolving known errors● Handle incoming and outgoing calls ● Trained in click to chat ● Document all service quoting requests in Salesforce.com

Green Bay, Wisconsin Area

Porter and Server• Provided exceptional customer service skills• Train new employees as needed Information Systems Projects – Clarion Hotel• Assist with IT work, such as removing viruses, cleaning PC’s, diagnostic testing, switching internet providers for the network• Resolve public Wi-Fi system issues• Install computers for the business center and new front desk systems

Green Bay, Wisconsin Area

Information Services Internship• Answered and resolved help calls from users of the company• Added new PC and other hardware to I.S database• Installed new workstations and decommissioned old ones• Worked on Active Directory audit• Built a Clonezilla server for massive cloning of PC's for employee giveaway• Cloned a massive amount of PC's for employee PC giveaway• Worked on time sync issue with network hardware