Chad Kashary Email & Phone Number

Westlake, Ohio, United States

Initiating positive implementation experience for customers, I ensure satisfaction and secure the potential for future software and services renewals. As a member of the project team, I contribute to the creation of sustainable, viable solutions, tailored to the customer's requirements, objectives, and best practices. Overseeing customer implementation projects, from initiation through project closure, I drive solution definition, resource allocation, project direction, budget control, non-conformity resolution and overall risk management. Leading team and client meetings, I use engaging, informative presentation methodologies to gain buy-in. Creating and maintaining project documentation, I develop and manage project plans that specify goals, strategy, staffing, and scheduling. Taking an active role in resolving conflicts, acting as the first level of escalation, I manage the delivery of resolution. I cut the team's workload by 25% and enhanced customer experience by re-engineering the platform upgrade services offering.

Westlake, Ohio, United States

Realizing Hyland's services partner enablement strategy from inception, for partners for all Hyland platforms globally, I drove overall services relationships for designated strategic global partners. Promoting the partner enablement program for partners across all regions through collaboration with services sponsors and stakeholders, I selected and onboarded new partners and ensured a consistent, high-quality service delivery. Developing content and training solutions, I created and drove partner best practices plus devised and developed partner tools, resources, and communication plans. Identifying and resolving process and skill gaps with short, focused efforts to drive resolution and customer satisfaction, I was recognized as a trusted advisor on issues and trends to provide consulting services, leveraging best practices knowledge and expertise. Training and mentoring colleagues and updating senior leadership on the team's skillset, I drove the positive contractor and cross-functional leadership experience by conceiving content for resources in Hyland University's Training Portal. I built value-added relationships with large staffing firms to augment resources management, aligned to the programs' SLAs, plus provided additional training and management opportunities with the development and monitoring of the Hyland Managed Resource Program. Realizing remittances for over $2 million in overdue invoices to a single vendor, I coordinated the firm's and Hyland's Management and Accounts Payable Team through the process of determining scope and scale of issues, then the generation, approval, and payment of invoices.

Westlake, Oh

Maximized engagement with, and acted as consistent point of contact to, existing clients throughout sales lifecycles - from pre-sale negotiations to post-sales support. Led discovery meetings, determined scope, and produced Statements of Work and proposals, ensuring compliance with Hyland's solution delivery best practices. Smoothed transition of converted customers from Sales team to Services Delivery team by providing comprehensive brief to project team. Identified new business opportunities in collaboration with Account Managers and set price matrices for new features and solutions. Liaised with product management to define best practices, and draft product documentation. Onboarded, coached, and supported development of team members, expediting productivity, improving prioritization, and establishing and achieving KPIs. Recognized by leadership as problem-solver, assigned most complex projects and challenging clients. I completed more than 165 requests for services within first 10 months, updated scoping and estimate documentation to optimize presales conversations, won $3.3 million in services revenue in 2020 and realized $1.3 million in services revenue from a single large government customer in 2022.

Westlake, Ohio

Executing onsite discovery meetings with key client stakeholders, I accurately ascertained the functional requirements for the deployment of the OnBase solution. Documenting actions required to build the process solution, in collaboration with the project team, I then presented the proposal to clients for approval. Creating tailored solutions, from a set of OnBase software modules, I exploited my in-depth technical knowledge and led the installation and upgrades plus provided consultancy on OnBase ECM software and on-site training to end-users and OnBase system administrators. Bolstering customer testing activities and troubleshooting issues, I oversaw the migration of the solution into the production environment plus the go-live process in partnership with customers. Sharing critical information with Hyland's Technical Support team, I ensured the consistent, high-level provision of support to clients. Maintaining my current knowledge of OnBase modules and the appropriate application to ECM requirements, I routinely received excellent feedback from customers. My leadership led to Outsourced Systems Administrator initiative being extended from 12 to 32 weeks. I also cut induction training down from 6 to 4 months to expedite learning and productivity.

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Columbus, Ohio Area

Akron, Ohio

Akron, Ohio, United States

Cleveland, Ohio, United States