Chad Kent Email & Phone Number

Glassboro, Nj, Us

Greenwich, Nj

Philadelphia, Pa

Managed a team of IT administrators and support personnel responsible for the day-to-day operation of the IT network and system components.• Worked with other information technology management professionals to install, maintain, and upgrade an organization's technology systems.• Researched new hardware and software products for procurement.• Server Infrastructure design, implementation, and maintenance.• Directed the training of IT personnel.• Monitored user requests and system issues.• Created reports and provide a means to verify the integrity of existing infrastructure.• Performed information security analysis of our internal healthcare applications and environments to ensure compliance with network, application, and HIPAA requirements.• Created and updated web pages on our department Intranet.Key Contributions:• Designed, implemented, and maintained the Virtual Server Infrastructure for various applications that we hosted internally and at Rackspace.• Created Dashboards for Sr. Leadership for various departments utilizing MS PowerBI and Smartsheets in order to save costs.• Designed and executed an enterprise-wide Disaster Recovery Process, ensuring data security and minimizing potential downtime for “Mission Critical” applications we hosted.• Designed and implemented Information Security Analysis process to test Healthcare applications and environments.• Documented processes for Field Engineers to install Servers and Applications.

Philadelphia, Pa

Supported our Field Operations with their Hardware and Software issues. Responsible for our internal healthcare application infrastructures.Maintained and updated all our software documentation and library.Tested new Server OS's, and created images for our Field Engineers to install at client locations.

Sole provider of software and hardware support for 60 users at a busy promotional products wholesaler.• Administered and maintained nine Windows 2003 servers that include Domain Controllers; Exchange 2003, Apps, Terminal, Backup, SQL, FTP, and File Servers.• Administered Cisco VOIP phone system consisting of CallManager 4.0, IPCC 4.0, and Unity 4.0 Voicemail; administer and backup SQL 2000 server for accounting; administer and monitor Watchguard Firebox (firewall), two fax servers (Castelle Faxpress and GFI-faxMaker).• Backup servers using Veritas Backup Exec; setup users with Windows 2003 Active Directory, Novell Netware 5.0, and Windows 2003 Exchange mail accounts.• Set up all user applications: VOIP phone system; Magic, frontend software for order processing; AccPac software for accounting.• Set up and maintain printers; troubleshoot and repair computers, printers, servers.• Documented software processes, log issues and follow-ups; escalate WAN or VOIP issues to third party consultants; coordinate upgrades with corporate and consultants.• Ordered supplies for all computer related needs, negotiating with vendors for best price and delivery terms.Key Contributions:• Reduced processing time in Art Department 30% by configuring and implementing an internal FTP server for vendors to access files.• Slashed computer and server downtime from two to three days to under two hours by utilizing Norton Ghost and Acronis imaging software.• Designed and executed an enterprise-wide Disaster Recovery Process, ensuring data security and minimizing potential downtime.• Transitioned Accounting department to new software package, completing all testing, training, and deployment.

Albany, New York Area

Elmhurst, Il

Memphis, Tn

Memphis, Tn

Norton Afb, Ca And Mcguire Afb, Nj