Chad Knapman Email & Phone Number

Bangkok, Bangkok City, Thailand

Sydney, Australia

- Full time visa sponsored role- Part of a small team servicing 1000+ users in Australia and New Zealand.- Windows 10 deployment, administration & break / fix.- Microsoft Active Directory, Exchange and O365 administration.- SCCM package deployment and device administration.- Hardware installation, maintenance and decommisioning.- Supporting multiple bespoke software application.- Project delivery ranging from a large scale office move to sharepoint site implementation.- Zoom and Microsoft Teams conference solution deployment and administration.- ITIL based process following, ticket management and documentation via ServiceNow- ServiceNow service portal deployment and administration- Very high user demand for a small team. 500 > 4

Sydney, Australia

- Short contract as part of the 'Connecting Country Schools' project in NSW- Providing thorough quality assurance to technical site surveys and network designs for over 900 schools- Analyzing network topology designs to identify inefficiencies and propose corrections- Technologies included - HP Aruba switches and WAPs, UTP/Fibre cabling, server and UPS cabinet installation.- Working closely with vendors and stakeholders to ensure compliance with process and policy- Responsible for the reliable and timely delivery of completed and approved surveys and designs to project managers.

Sydney, Australia

- Contract - Business applications analyst for government audit office- Broad range of applications, legacy to current - TRIM, Elite3E, ServiceNow, Office365- Supporting the business by implementing and maintaining software solutions- Constant internal stakeholder engagement to gather requirements, investigate problems and provide continuous improvement to business apps- Frequent contractor and vendor engagement to progress business critical projects- Formulation of ISMS Risk Assessments for future applications and platforms- Act as SME for multiple applications on a BAU and project basis- Implemented an overhaul/improvement of current support service portal and processes

Sydney, Australia

- A short-term contract role, filling a much needed senior support engineer position- Onsite point of escalation for newly on-boarded client MSP- Analysis and improvement of current IT support processes- Full device build, administration and break/fix support - AD, anti-virus, VPN, printer, server, data-center backup administration and support.

London

- Primarily fulfilling the role of ISP and telephony engineer for a portfolio of over 50,000 users- Extreme networking/switching with exposure to Cisco/Juniper - VLAN/WAN/DHCP configuration- Deploy, administrate and troubleshoot Wi-Fi solutions, both locally and remotely- Working with Ruckus, Juniper, Extreme WAPs and Wi-Fi Controllers- VoIP telephony deployment and configuration - Polycom, Mitel, Broadsoft- Responsible for the administration of multiple client’s entire ‘A-Z’ IT solution including networking, telephony, hardware, software, projects, deployments, documentation.- Administrator for active directory/exchange online environments- Regular solo site/field visits to fulfil these responsibilities, or to carry out maintenance/repair tasks- Constant involvement with both internal and external project work, acting both autonomously and under guidance from PM’s- Supporting infrastructure for the business software solution (windows server, AWS, NewRelic/Raygun- Writing documentation/knowledgebase articles and creating guides for both colleagues and users.- Working closely with our in-house software development to identify and troubleshoot bugs, as well as recommend improvements based on user needs.

Victoria, London

- Work closely with an outsourced helpdesk to support mulitple UK offices- Troubleshoot Windows 7, Office 365, Lotus Notes, ShoreTel, Adobe suite software, and in house software- Manage, assign and build hardware for users- Work closely with mobile providers to manage tariffs and devices- Provide DSE assessments and act on them - Act as the 'face' of IT for the office, providing advice and guidance on projects when needed.- Constant end-user contact via all channels of communication.Recently played a big part in an 'all user' migration to Office 365, Exchange Online and from BB's to Nokia Smartphones.- Assisted with planning and testing phases.- Carried out the local roll out.- Documented processes and troubleshooting steps.- Acted as a point of contact for migration queries.

Greenwich, London