Chad L. Email & Phone Number

Saint Louis, Missouri

• System Administrator duties - User administration (account management, access, etc) install various software and peripherals, vMware vSphere usage and server administration, configure and assign Cisco VOIP phones, Manage P.O.S system functions via SQL and application management software • Net admin duties - patching vulnerabilities, navigating and troubleshooting wireless access points through ruckus zone director and Ruckus Wireless Smartzone, email gateway administration - via Barracuda, P.O.S network communications troubleshooting, connecting network resource locations given specific user access, VLAN management, monitor network communication, replace /install /Access points, Replacing and configure switches• Desktop Support: 1st – 3rd Tier Help Desk• Ticket & Assets - FreshService• Review and patch network vulnerabilities• Office 365 account training and migrations. • Hybrid Exchange account management• Generates reports on asset tracking/trends of organization • Computer technology and application training • Provide remote assistance via VNC and SCCM - asset management• Support web-conferencing set-up and installation• Conduct cable run and fabrication installments• Works in team and independently on projects and day-to-day activities• Active Directory- account management, group management• Monitors wireless AP activity campus wide• Configure & install Cisco VoIP telephone devices utilizing CUCM.• Set-up, remove, modify voicemail accounts via CCMA • Set-up, remove, modify, Cisco VoIP phone extensions via Unification Manager. • Configure, remove, modify, install Cisco 6000, 7000, 8000 series SCCP SIP VoIP phones• Windows and Apple OS workstation/printer hardware & software maintenance• Perform P.O.S system wide rollout and configuration installations /upgrades• Troubleshooting of network issues• Troubleshoot/Repair physical equipment (including audiovisual)• SMART & Promethean Board maintenance

• Experience with various ticketing and inventory tracking software: SysAid, Spiceworks, LanDesk. • Provides technical training, guidance, and resource support for end users and departmental staff. • Replacing and configuring switches.• System admin duties - User administration (Group membership, account management, access) , patching vulnerabilities, monitor network communication, replace /install /Access Appoints, install various software and peripherals. • Provide feedback and assists in development of support procedures, policies and documentation for the use of implemented systems. • Provides escalated computer and network technical support to end users via email, telephone and in-person• Coordinates the efforts of staff to locate, assess, install, test, and maintain computer software systems. • Performs setup and support for audio-video productions and video conferencing needs. • Work with various teams across multiple locations and states. • Coordinate and work with vendors on projects, maintenance and service as needed. Continues to develop professional skills in the information systems fields• Assists in training analyst staff. • Performs maintenance, monitoring, troubleshooting and support of LAN/VOIP across several locations. • Access and address any network security issues ranging from end-user to campus wide. • Support for project designs vendor evaluation, implementation and execution of multiple projects. • Active participant in help desk; handling escalated phone and email queues to assist end users with complex technical support, troubleshooting and incident resolution• Install and fabricate cable schemes across physical location

East St. Louis, Il

• Monitor data integrity reports and cataloging • Maintain information privacy & security protocols • Generate filtered and non-filtered public health data reports • Provide consultation on data recording and management • Maintain data process management records • Operate online database GPRA/SAMHSA interface

Saint Louis, Missouri

Mathematics Tutor and Exam Proctor Multi-subject tutorInstruct mathematics classes Track and analyze trends of progress Develop mathematics regimen for students Plan semester forecast for STEM related knowledge enrichment

East St. Louis, Il

• Provide instruction & tutorial services for grades 9th -12th in mathematics & physics • Provide mathematics enrichment • Implementing individualized education plans (IEP’S)• Assisting in the development and implementation of program activities related to subject area• Develop and implement multimedia initiatives in & around Upward Bound program events and projects

Saint Louis, Mo

• Managed PC Workstation Environment/Maintenance; print server & processes• Provided In-person technology support & customer-support to faculty and students• Provided audiovisual maintenance and technician support for on-campus studio equipment usages • Performed inventory database management and media cataloging • Communicated & assisted faculty and students on multi-media technology usages • Acted as Instructional Technology Media Aid (Instructional Technology & Craft Fabrication Tech) and provided basic technology training • Delegated & supported in employee training, technology distribution• Technology Inventory Management

Bachelor'S Degree, Applied Mathematics

Activities and Societies: Saint Louis University Math and Computer Science Club (2009-2011) William Lowell Putnam National Mathematical.

Bachelor'S Degree, African-American/Black Studies

Activities and Societies: African American SocietyFocuses on cultural significance and various influences and impact on society

Education record

CCENT - Cisco certified entry network technician CCNA - Cisco certified network associate CCNP - Cisco certified network professional