• Provided technology support services to 20 school districts, including 6,500 staff and 40,000 students• Performed security auditing, monitoring, maintaining, patching and upgrading for all 180 Microsoft servers• Facilitated adds, moves, changes and deletes of user accounts, e-mail addresses, user groups, distribution groups, printers, and file access rights• Documented resolutions in a helpdesk ticketing system• Assisted with developing and revising procedures and policies

• Maintained a 900-user Microsoft Active Directory network infrastructure including Cisco routers, Extreme network switches, data servers, and Avaya VoIP phone system• Installed, configured, and maintained all Windows servers, desktops, laptops and workstations • Performed troubleshooting on operating systems and software applications to update and repair programs and remove malicious software• Resolved trouble tickets from the Incident Monitor ticketing system

•Participated on a team that updated the Ford VoIP phone system •Installed, configured, replaced, upgraded and resolved problems with VoIP phone systems•Surveyed current phone infrastructure•Created and maintained data sheets on phone systems using Microsoft Excel

• Participated on a Call Center team to log and resolve calls for OS/2 to Windows server migrations• Modified and maintained data sheets for server refresh project using IBM Rational Clear Quest and Excel

•Surveyed current computer infrastructure•Documented and moved all equipment from LaSalle’s network to Bank of America’s network. •Installed and configured Cisco routers and switches, patch panels and uninterruptable power supplies •Installed and relocated Category 6 cable for T1 lines and ISDN demark extensions•Connected all workstations, printers and faxes to new networking equipment•Decommissioned old networking equipment: routers, switches, firewalls, modems, and servers•Located, installed, extended and moved analog fax lines

• Replaced and upgraded operating systems on mobile users’ laptops • Transferred users’ files, mail and settings from old equipment to new equipment • Installed, configured and performed troubleshooting of operating systems and applications• Administered users’ accounts using active directory and created, recovered and implemented VPN certificates

•Participated on a team that updated the Ford phone system from Centrex to VoIP •Audited, replaced and removed Centrex phone systems•Installed, configured, replaced, upgraded and resolved problems with VoIP phone systems•Installed high-priority VoIP phones for conference rooms and executive-level employees•Created and maintained data sheets on phone systems using Microsoft Excel

•Performed over 2,500 operating system image duplications, using Symantec GhostCast Server •Installed and configured all hardware and software in networking labs•Configured networks for Windows Server 2003, 2000 Server and Windows XP •Installed Ethernet cabling (patch panels, straight-through, crossover and rollover)•Managed and installed lab equipment, including routers, switches, firewalls and servers

•Installed, configured and performed troubleshooting of operating systems and applications•Performed over 1,500 operating system updates, including desktops, laptops and workstations •Replaced and upgraded personal computer systems while backing up and restoring data