Chad Larson Email & Phone Number

Hernando, Ms

I assist our portfolio with staffing challenges, SALT/GSS scores, and operational efficiency. I also assist with IT issues and technical challenges. Fully remote/travel based position. I also lead the company’s GSS committee to boost our guest survey scores across the portfolio.

Hernando, Mississippi, United States

I work with a staff of 24 to ensure excellent guest service, maintenance and cleanliness for our guests. Was chosen by corporate staff to act as a Mentor GM for new General Managers coming onboard with the company. Currently navigating recovery from a major fire loss at the property and acting in a consulting/IT/mentorship role. Chosen as DHG Leader of the Year for 2023. Assisted with the opening of the brand new La Quinta Chattanooga Downtown. Provided onboarding training and assistance to new GM's as they joined DHG.

Germantown, Tennessee, United States

Collaborated with a staff of 60+ hardworking individuals at a Hilton Garden Inn / Home2 Suites dual-brand property to focus on “the basics” of hospitality and to improve upon prior leader’s results.

Hernando, Mississippi, United States

I manage a staff of 24 at an 82 room focused-service hotel. Focus has been on guest service and housekeeping.

Germantown, Tennessee, United States

I oversaw two Marriott-branded hotels: a 78 room Residence Inn and an 80 room Fairfield Inn & Suites, with a staff of 45, during the beginning of recovery from the pandemic. I was very hands-on, from cleaning rooms to shoveling snow, and focused on hiring and retaining quality staff to boost the properties' GSS scores.

Chattanooga, Tennessee

Oversaw all operations of a 76-room extended stay hotel in the Hilton family of brands, including hiring, training, payroll, guest satisfaction, ordering, quality assurance. Managed several capital projects for the property. Intense focus on maintenance and housekeeping to increase guest satisfaction scores, which have trended upwards month to month since my time at the property started. Coordinated with Sales and Revenue Management at both the property and management company level to ensure correct mix of business and rates were achieved. Communicated regularly with management company corporate staff regarding staff and property needs to ensure that issues were addressed. Achieved the highest Quality Assurance score the hotel had received in 5 years. Continued membership on LBA Millennial Advisory Committee. Continued to assist new LBA properties with setup on Hotel Effectiveness labor management platform. Recruited and trained new Director of Sales and coordinated with her to ensure that new local accounts and extended stay business were brought in. Exceeded budgeted revenue YTD and managed expenses in line with ownership requirements while using extra revenue for strategic upgrades to the property.

Huntsville, Al

Oversaw all aspects of the operation of a 78-room extended stay hotel, including but not limited to hiring and training, revenue management, rooms division operations, food and beverage, sales, forecasting, maintenance, vendor relations and ordering, budgeting and implementation of brand strategies at the property level.Implemented the new Residence Inn Breakfast in July 2016. Implemented a Minutes Per Room tracking program for room attendant productivity. Implemented an online Lost and Found system which was later rolled out to the entire region within the company. Implemented new Residence Inn training program in the summer of 2016. Successfully lead hotel through a full renovation during Q1 2016, maintaining above-average GSS scores during this time. Coordinated numerous capital upgrades to the property. Served as inaugural member of LBA Hospitality's Millennial Advisory Committee.Provided property support and training as needed to other hotels, including some travel.Maintained acceptable and above-average ratings across all areas of the operation within Marriott and LBA standards.Coordinated with hotel staff and Regional team to plan and execute the Grand Re-Opening/Ribbon Cutting event post-renovation.Participated in a team to develop and implement a custom smartphone app for the 2017 LBA Hospitality GM/DOS Conference that will be used by all attendees and vendors.Spearheaded and lead a collaboration group of the Huntsville LBA Hospitality General Managers to build associate engagement, community involvement, facilitate training and coordinate between properties.Worked directly with the Vice President of Operations to implement a labor management solution across the entire portfolio.Was chosen to be a Trainer for incoming Marriott General Managers in the Region.Planned and lead regular training for Department Heads in Huntsville market which was rolled out to all multi-property markets by the company.

As a Bench General Manager, acted as property General Manager for hotels that were currently without one. 100% travel based position. Primary focus was creating an environment of stability for the property associates, along with getting the day to day operations in line with brand and LBA expectations. Additionally provided training and support for new General Managers who were hired in to the properties I was assigned to. Worked within the Hilton and Marriott families of select service and extended stay hotels, within the following brands: TownePlace Suites, Homewood Suites, Residence Inn, and Courtyard. All of the above properties saw increases in GSS scores and associate satisfaction during my tenure.Worked with hotel staff and Regional support team to plan and execute the Grand Opening of the Courtyard Shenandoah, TX.

Huntsville, Al

Oversaw all aspects of an 86-room extended stay hotel, including but not limited to hiring, training, forecasting, revenue management, sales, food and beverage, housekeeping, maintenance, budgeting, vendor relations and ordering. Maintained above-average GSS scores and in many cases held the #1 spot in the TownePlace brand with regard to Room Cleanliness. Earned numerous awards from both LBA and Marriott. During this time I also provided property support and management to other properties that were either without a GM, or in need of additional support. These were within the Hampton Inn, TownePlace Suites and Homewood Suites brands.Served on the LBA Hospitality General Manager Advisory Council.Assisted with facilitation of transfer of the property to new ownership / management company.

Tupelo, Ms

Oversaw all aspects of operation of a 96-room Hampton Inn, including but not limited to hiring, training, sales, revenue management, forecasting, budgeting, housekeeping, maintenance, food and beverage, and more. Worked hand in hand with brand representatives to ensure adherence to standards and delivery of excellent customer service, to overcome the challenges of an aging property and successfully bring the property to a passing level with regard to both Guest Satisfaction and Quality Assurance. Coordinated multiple property upgrades including installation of new televisions, changes in service providers for telephone, internet and cable, and many refurbishment and repair projects. Personally oversaw all operation of the maintenance department during absence of any maintenance staff. Acted as the Director of Sales as the property did not have one on staff. Created a Sales Coordinator position and successfully promoted an existing associate in to this role and further developed and promoted her to take my place as General Manager upon my departure. Assisted with other properties as needed in situations that a GM could not be present. Assisted with training a new General Manager at another LBA Hampton Inn property.

Oxford, Ms

Managed a staff of 25 in an 80-room Hampton Inn hotel. Maintained "Outstanding" Quality Assurance scores and well-above-average Guest Satisfaction scores. Coordinated numerous property upgrades and ensured all brand standards were met.

Downtown Oxford Inn & Suites

Started as part-time Front Desk clerk and was promoted through the ranks up to Assistant GM. Assisted with all areas of operation of 100-room independent hotel including front office, housekeeping, F&B, maintenance, payroll. Assisted with sales as needed. Was responsible for all aspects of technology on the property and coordinated installation of new Property Management system and computers, new PBX phone system, and personally was in charge of creation and installation of guest-accessible business center.

Bachelor'S Degree, Hospitality Administration/Management

Management Information Systems, General

High School Diploma

Activities and Societies: Mu Alpha Theta, Quill and Scroll, National Honor Society Graduated with honors