Chad Ferguson Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

Madison, Wisconsin, United States

Providing world-class Technical Support to some of Zendesk's largest logos.Working closely with Success, Sales, Product, Services, and other customer experience teams to provide a holistic customer experience that ensures the client's goals are achieved.Building and maintaining internal technical documentationBuilding and restructuring the onboarding and training program for the Premier Support team.Building and deploying the Premier Mentorship program for… Show more Providing world-class Technical Support to some of Zendesk's largest logos.Working closely with Success, Sales, Product, Services, and other customer experience teams to provide a holistic customer experience that ensures the client's goals are achieved.Building and maintaining internal technical documentationBuilding and restructuring the onboarding and training program for the Premier Support team.Building and deploying the Premier Mentorship program for new-hires.Scheduling, facilitating, and leading new-hire training courses. Show less

Madison, Wisconsin Area

I work closely with the customer experience team to provide a hands-on, white glove, support experience to some of Zendesk's largest clients. My day-to-day includes client management, technical support, documentation creation and revision, training, and most importantly - I make sure all of our Premier clients are getting the top notch and friendly support they deserve to ensure they are getting the most out of their Zendesk experience.

Madison, Wisconsin Area

Madison, Wisconsin Area

Madison, Wisconsin

Making friends and solving problems!

Madison, Wisconsin

Software used: Office Suite, SAP Business Objects, Clarity PPM, Access, Sharepoint 2013

Assisted library patrons in finding books, media, and research materials using the Edgewood library database as well as external databases. Assisted with technical support questions for PC and Mac in the library computer lab and troubleshooting printer hardware issues.

Madison,Wi

Edited and developed web content for Edgewood College. I met directly with stakeholders to establish project goals and scope, assist with wireframing, and develop the content within either DNN (DotNetNuke) or Sharepoint. I was mainly focused on creating content using the Bootstrap framework within DNN as well as working on implementing Bootstrap in Sharepoint 2013. I regularly used HTML, CSS, Javascript, jQuery, and SQL in my projects. Software Used: Adobe Photoshop and Dreamweaver, SQL… Show more Edited and developed web content for Edgewood College. I met directly with stakeholders to establish project goals and scope, assist with wireframing, and develop the content within either DNN (DotNetNuke) or Sharepoint. I was mainly focused on creating content using the Bootstrap framework within DNN as well as working on implementing Bootstrap in Sharepoint 2013. I regularly used HTML, CSS, Javascript, jQuery, and SQL in my projects. Software Used: Adobe Photoshop and Dreamweaver, SQL Server Management Studio, Windows Server 2012, Windows Remote Desktop, HelpStar, DNN (DotNetNuke) Show less

Provided in-person and phone support for library computer lab software and hardware as well as campus technologies such as the website, registration, and more. Helped develop and document policies and procedures for new library devices and technologies. Co-presented a piece on introducing mobile devices into libraries with Madison College librarians at the 2012 Wisconsin Association of Academic Librarians Conference.

Computer Information Systems, 3.56

Activities and Societies: Co-President and Co-Founder, Computer Information Systems Club

Liberal Arts Transfer, Liberal Arts And Sciences/Liberal Studies

Diploma