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▶ IT INFRASTRUCTURE BUILDING & GLOBAL CHANGE MANAGEMENT: I deliver results as a visionary leader and catalyst of change partnering with stakeholders to establish value propositions around existing and new IT features and capabilities. Working closely with team leaders, I execute strategy and revitalize failing IT operations, adding unique value as a pivotal business partner. I develop the strategic vision and direction to ensure internal and external technology solutions are executed across the global enterprise. ✔️ IT PROCESSES & ARCHITECTURE: My passion is revitalizing failing IT operations and connecting people with purpose. I lead a forward-thinking team delivering support and technical infrastructure that includes on-site and cloud-based applications. Driving transformational change is in my DNA. ✔️STRATEGIC DIRECTION: I establish an IT strategy in partnership with officers and senior management. As a pivotal business partner, I determine how technology can best service the business. With a focus on building a solid footing for the organization, I oversee teams of developers, architects, DevOps leaders, and external partners. WEWORK LEADERSHIP HIGHLIGHTS INCLUDE: ● Oversaw expansion of global infrastructure from 15 buildings in one country to 800 buildings in 35 countries with operational resources for 500 people. Aligned IT standards and architecture for 400K+ members. Managed IT operations during COVID-19 pandemic. Recently, reduced footprint to 40% less staff and 100 buildings.● Consolidated from 7 to 5 data centers globally. Operationally optimized construction, minimizing overlap of data center space and improving connection and coverage for cost and efficiency. Integrated state-of-the-art equipment, cloud-based solutions, and disaster recovery infrastructure at off-site location. ✔️LEADERSHIP STYLE, NEGOTIATION, & INFLUENCE: I am unfazed by challenges and relish the challenge of solving complex problems quickly and efficiently. Possessing an uncanny ability to multitask, I bring innovative ideas to established methods using analysis, data, and logical thinking. People are my passion. I integrate open communication channels when creating teams to build bridges and partnerships internally and externally. I am never afraid to ask a question and foster continuous learning environments. ✔️TECHNICAL PROFICIENCY: Microsoft Office | Google Workspace | Atlassian | Workday | Github | Cisco | Juniper/Mist | Ansible | Python | AWS | GCP | Onelogin | Okta | IP Fabric
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Chief Information OfficerWeworkNew York, Ny, Us -
Vp Of Architecture And SolutionsWework Nov 2022 - PresentNew York, Ny, Us -
Head Of Architecture And Solutions / Head Of Building Technology Operations And StrategyWework Sep 2019 - Nov 2022New York, Ny, Us▶ SCOPE: Consecutively promoted to lead global IT architecture and solutions, ensuring practical and innovative technical applications to enable and support business strategies for global organization with 15K employees and 800 buildings. Lead team, overseeing solutions and services for members, partners, and franchisees for IT infrastructure, reaching $13M in revenue globally. Drive short- and long-term strategies to achieve key objectives, integrating business process re-engineering, technical architecture, and integrated digital platforms to accelerate operations and overall growth. Deliver culture of accountability and transparency, translating IT support to actionable operational service lines. ● Improved continuity and business planning with IT strategic plan and project governance. Renegotiated and restructured IT contracts lowering third-party expenditure.● Transitioned support platform from Zendesk to Salesforce, enacting a 2-year strategic plan and improving data insight of members. Built strategy and testing and led deployment. ● Reduced cost by $1M. Migrated 5K team members from Zoom to Google Meet in 16 days smoothly through precise planning. ● Updated wireless network to issue unique passwords and allow users to reset them via a self-serve portal. Enabled automation for headless devices to connect without passwords. Focused on unrealized opportunities to expand output and improve accessibility.● Established global change management process. Owned solutions and services, overseeing IT infrastructure architecture.● Instituted security framework to mitigate risk. Deployed cloud-based Video management system using business cases for operations and facilities team to install systems. -
Chief Of Staff To Svp Of Building Technology / Technical Systems Director, Building TechnologyWework Feb 2016 - Sep 2019New York, Ny, Us▶ SCOPE: Promoted consecutively from IT Infrastructure Manager and Technical Systems Director to Chief of Staff, reporting directly to SVP of Building Technology. Applied founder’s growth-focused model to building IT architecture across 8 regions globally. SERVICE DESK● Oversaw internal corporate service desk, improving processes and operations within 6.5 months. ● Ran technical support across US while company was starting to expand internationally to Europe. IT INFRASTRUCTURE MANAGEMENTAs IT infrastructure manager hired to align business segments and manage IT-centric projects through full lifecycle from ideation to completion. Led IT service delivery for WeWork members, managing daily IT functions, logistics, bottom-line objectives, and logistics for 10 buildings in New York. ● Enhanced, improved, and streamlined IT processes across all WeWork locations in fast-paced environment. ● Developed metrics to improve IT logistics, user access, and ensure privacy and integrity across organization-wide IT infrastructure.● Assumed ownership of print systems and contracts, including one making WeWork the world’s largest leaser of a single HP printer model.● Saved $80K–$100K by reducing patched ports in buildings. Utilized refurbished Cisco products initially. ● Delivered cost-efficiency, infrastructure building, and productivity as an industry-leader in best practices. GLOBAL EXPANSION● Hired teams within spectrum of company’s hyper-growth model of opening 30–50 buildings monthly (80 buildings in December 2019), expanding across 8 geographic regions with 8 different P&Ls and directors. Regions included Japan, Southeast Asia, Korea, India, China, Latin America, Europe, and US/Canada (East and West).● Led on the ground floor with regional leaders in charge of technical support as direct reports. Set standards and processes for how things should be configured and developed a lean, but strong team of centralized network architects. -
Head Of Transformation And Program ManagementShoregroup Solutions Llc Mar 2012 - Feb 2016▶ SCOPE: Recruited to lead technology program management, coordinating various IT and data migration projects. Integrated IT builds, managing network engineers while getting immersed in the world of hands-on learning and development IT infrastructure for large-scale projects. ● Selected to participate in Cisco Corporate’s relocation panel, showcasing ShoreGroup’s migration practice for clients. Demonstrated how to plan, manage, and coordinate relocation of users and network voice and data systems. ● Led key projects including data migration for Sirius XM to cloud (collapsing 2 data centers) and corporate relocation for Sony corporate headquarters. ● Facilitated project design and deployment of Conde Nast’s relocation into One World Trade Center. ● Enabled intelligent building management throughout entire building, supporting critical video surveillance, access control, and IP-based communications. ● Steered contact center migration with collaborative voice and networking upgrades and deployments for IQVIA (Quintiles), world’s largest health information technology and clinical research company. -
Project ManagerTouchbase Mar 2011 - Mar 2012Denver, Us▶ SCOPE: Managed select projects for the organization, coordinating the delivery of Cisco Unified voice solutions to clients while managing internal resources to successfully complete projects. -
Regional Business Lead- Ne- ConstructionTerry Contracting Sep 2009 - Feb 2011▶ SCOPE: Oversaw project management as estimator and site foreman for a construction firm, creating budgets, and managing staffing and project timelines. Managed large-scale projects in New York and Tri-State Area.
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Project EngineerRoche Constructors, Inc Mar 2008 - Aug 2009Greeley, Co, Us▶ SCOPE: Created and maintained the project schedule, coordinated daily activities of those working onsite. managed the logistics of scheduled work to meet the timeline for the completion of the project. -
Field EngineerPcl Construction Jun 2006 - Feb 2008Edmonton, Alberta, Ca▶ SCOPE: Coordinated daily activities of those working onsite, confirming the work being preformed met both company and local municipal standards.
Chad Pierce Skills
Chad Pierce Education Details
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The University Of ToledoCivil Engineering
Frequently Asked Questions about Chad Pierce
What company does Chad Pierce work for?
Chad Pierce works for Wework
What is Chad Pierce's role at the current company?
Chad Pierce's current role is Chief Information Officer.
What is Chad Pierce's email address?
Chad Pierce's email address is cm****@****ail.com
What is Chad Pierce's direct phone number?
Chad Pierce's direct phone number is +134726*****
What schools did Chad Pierce attend?
Chad Pierce attended The University Of Toledo.
What are some of Chad Pierce's interests?
Chad Pierce has interest in Crossfit.
What skills is Chad Pierce known for?
Chad Pierce has skills like Project Delivery, Cisco, Voip, Negotiation, Telecommunications, Project Planning, Ms Project, Ivr, Call Center, Integration, Change Management, Contract Negotiation.
Who are Chad Pierce's colleagues?
Chad Pierce's colleagues are Kazuyo Ikeda, Kiara Salome Paul, Andrea Garcia, Ui Guntani, Daniella Polar, Apk 4rm, Tabitha Taylor.
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