Chad Romney Email & Phone Number

South Jordan, Utah, United States

Salt Lake City, Utah

I provided high-end support to clients' and business partners with regards to management of documentation requirements and registration of assets. One of my key tasks was to manage the re-registration procedure and facilitate clienteles with the processing of transactions, including equities, mutual funds, fixed income trades, and specialized monetary requests. • Leveraged superior interpersonal skills, whilst communicating with customers.• Achieved complete client satisfaction level by delivering exceptional services and timely resolving their queries.

Greater Salt Lake City Area

I facilitated senior staff members in coordinating day-to-day operational aspects of the company. Moreover, I acquired necessary information for the creation of regulatory and organizational policies. I actively participated in meetings with the executive team to discuss the benefits of policies. I also assumed accountability for conducting due diligence on new accounts. Additionally, I ensured compliance of all staff members with company regulations.• Improved client experience throughout the onboarding process by working closely with cross functional teams.• Tasked with approving high-value clients' accounts with complex needs and registrations.• Created surveys and evaluated data that focus on specific knowledge gaps, promoting risk awareness throughout the firm.

Greater Salt Lake City Area

I supported clients by handling their issues with regards to service delivery. Furthermore, I automated the account funding and trading process with the collaboration of the management. Also, I assisted nine managed account wholesalers helping 400+ financial consultants by providing operational and administrative support.• Improved skills of junior staff members by providing technical coaching and mentoring.• Planned, organized, and delivered training sessions to new hires across Fidelity's Salt Lake City and Covington, KY sites.• Received an award of Chairman Shares for the most valuable and productive members of the firm.