Network and desktop support at call center contracted with Leidos on the Southwest side of Indianapolis.

I am currently looking for a desktop support position with a successful company where I can apply my current experience, knowledge, skills and abilities and learn and grow as a professional.

Managed the help desk for Ice Miller. This included managing 5 direct reports and firm customer service from IT for desktop support.-Manage the firm's desktop help desk personnel including five analysts for a 700 seat office including remote users.-Maintain firm's asset management including purchasing and asset tracking.-Handle desktop/laptop support issue escalations and resolution.-Create desktop/laptop architecture and desktop/laptop images up to an including Microsoft Windows 7 and Office 2010.

-Run the help desk using tracking software for 125 end users for issues and inventory.-Support and troubleshoot hardware, software and networking issues for 125 desktops and laptops with Microsoft Windows XP and Microsoft Office.-Create Microsoft Active Directory and Exchange accounts and provide and maintain share and NTFS permissions.-Administer and maintain network backups.-Set up and maintain the company's wireless network.-Maintain the company's Avaya phone system.-Named employee of the month for 12/2007.

-Created and maintained Microsoft Active Directory and Exchange (v5.5 and 2003) accounts.-Provided and maintained NTFS and share permissions for nationwide network resources at multiple major locations.-Maintained and troubleshot network backups at multiple major locations.-Troubleshot network issues regarding permissions, access and e-mail for all major locations.-Provided superior customer service to all major sites around the country.