Chad Mauger Email & Phone Number

Adelaide, South Australia, Australia

- As per the Support Officer (L1) position in addition to the following:- Performed problem solving and troubleshooting of L2 customer queries and service requests- Liaised with the L3 development and fulfilment teams to drive customer outcomes- Assisted Support Officers (L1) with technical customer queries- Assisted the Support Team Leader with managing the case queue when required

Adelaide, Australia

- Handled incoming customer e-mails, calls and routing- Perform documented support activities and daily checks of key operational systems- Delivered against customer facing SLAs with a high level of verbal and written communication- Assisted with technical setup of terminals including software loading and testing- Assisted with order fulfilment, shipping and packing

Felixstow, Sa, Australia

- Handled a high volume of inbound calls and e-mails providing first-level IT support - Exercised strong verbal and written communication skills in a customer-facing role- Documented requests and problems accurately and with attention to detail- Liaised with Service Provider Groups and external vendors- Demonstrated ability to think on my feet and adapt to difficult situations- Experienced in the use of Windows OS, remote access tools and Active Directory- Trained new staff members in Service Desk processes and procedures

Felixstow, Sa, Australia

- Handled a high volume of inbound calls and e-mails providing first-level IT support - Exercised strong verbal and written communication skills in a customer-facing role- Documented requests and problems accurately and with attention to detail- Liaised with Service Provider Groups and external vendors- Demonstrated ability to think on my feet and adapt to difficult situations- Experienced in the use of Windows OS, remote access tools and Active Directory

Haifa, Israel

- Performed quality control of outgoing correspondence including fact-checking; correcting spelling, punctuation and grammar; and ensuring conformity to style guidelines- Dispatched outgoing correspondence, using electronic and hard copy distribution methods

Haifa, Israel

- Provided first-level IT support over the phone, via e-mail and face to face- Performed problem investigation and troubleshooting for general technical problems- Supported Microsoft Office suite queries and custom-built applications- Escalated issues to the Information Services Department for advanced support - Provisioned computer resources using Active Directory groups and Exchange Console- Administered departmental computer resources such as Microsoft Word templates- Worked on several projects simultaneously; prioritised and managed time effectively

Adelaide, Australia

- Prepare chemical solutions and sterilise equipment before production runs- Assemble, operate and clean production equipment in compliance with standard operating procedures and current good manufacturing practices (cGMP)- Controlled and monitored downstream manufacturing processes, including chromatography- Performed column packing and HETP testing- Adhered to hygiene, protective-wear and gowning requirements of a cleanroom environment- Worked as part of a team, as well as independently, to meet manufacturing deadlines- Updated Standard Operating Procedures when required

Elizabeth, Australia

Bachelor Of Medical And Pharmaceutical Biotechnology With Honours, Biotechnology

UniSA Dean’s Merit List 2002–2005

Recreational Pilot Certificate