Chad Mcdonald Email and Phone Number
Chad Mcdonald work email
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Chad Mcdonald personal email
Among our team at SBC, I am a subject matter expert and mentoring team member. As a deadline-oriented person with strong organizational skills, I thrive in an environment where I can provide direction. I regularly develop new ideas and work collaboratively on ideas brought forth by my team. I truly enjoy helping members of the team reach their goals. I am eager to enhance my leadership abilities via education, training, and growth opportunities.I currently hold the role of Manager, IT Service Delivery. This responsibility has allowed me to hone my ability to lead and solve problems quickly and effectively. I work closely with vendors to negotiate and deploy new products and applications.Prior to and during my employment at SBC, I worked for Aircraft Service International Group (ASIG) at the Saskatoon Airport. There, I managed a team that coordinated aircraft servicing and logistics. Throughout my time at ASIG, I was able to increase efficiency by reducing aircraft servicing time, which resulted in minimal passenger impact and more effective use of company personnel.
Saskatchewan Blue Cross
View- Employees:
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Manager, It Service DeliverySaskatchewan Blue Cross Aug 2020 - Present• Oversee the technical support and maintenance of legacy and modern applications• Oversee the Service Desk, BI, and network infrastructure teams• Provide leadership, mentoring, and coaching to the IT Service Delivery team• Ensure Service Desk requests, incidents, and support are handled within defined SLA's• Oversee all network, server, & application infrastructure• Monitor and ensure uptime on user and member facing applications• Create, manage, and monitor the IT budget• Create, develop, and document department standards for service desk, operations, and procedures• Act as a champion for Information Technology -
Team Lead, Technology SolutionsSaskatchewan Blue Cross Nov 2019 - Jul 2020 -
Technology Network AnalystSaskatchewan Blue Cross Oct 2012 - Nov 2019• Provide direction and support to junior team members• Provide direction and leadership in the absence of team lead• Assist the team lead during negotiation, discovery, POC, and deployment phases of projects and acquisitions• Support, design, and maintain current infrastructure, including: LAN, WAN, wireless, and intranet. Heavily focused on Cisco and IBM products and offerings• Design, install and maintain all network infrastructure, including: Bluecoat, IBM, Cisco, and Fortinet products• Create, develop, and document department standards for service desk, operations, and procedures.• Install, support and manage a variety of applications including: MS SQL, MS AD, MS Dynamics GP, Perceptive Content, RightFax, and o365 apps -
Junior Network AnalystSaskatchewan Blue Cross Jan 2008 - Sep 2012• Maintain network integrity, providing user support for various programs and hardware, • IBM Blade center, Blackberry handheld, and BlueCoat proxy administration• Maintain and control inventory• Domino mail and database server administration• Lotus Database programming• Administer Microsoft Active Directory environment• Provide Service Desk support -
Technical Support SpecialistSaskatchewan Blue Cross Jun 2005 - Dec 2007Maintaining network integrity, providing user support for various programs and hardware, configuration and installation of new devices, maintain and control inventory -
Lead Customer Service RepresentativeAsig Nov 2012 - Apr 2016• Collect and organize flight documents for aircraft crew• Aid passengers in completing paperwork for lost luggage• Coordinate team of fuelers, ramp agents, aircraft mechanics, and customer service representatives• Operate aircraft bridging equipment -
Customer Service RepresentativeDryden Air Services Inc. Dec 2009 - Apr 2012• Organizing information for aircraft crew• Completing paperwork for aircraft loads and balances• Aide passengers in completing paperwork for lost luggage, flight check-in for passengers• Operation of aircraft bridging equipment• Act as a liaison for aircraft ground crew and flight crew
Chad Mcdonald Education Details
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SiastComputer Systems Technology
Frequently Asked Questions about Chad Mcdonald
What company does Chad Mcdonald work for?
Chad Mcdonald works for Saskatchewan Blue Cross
What is Chad Mcdonald's role at the current company?
Chad Mcdonald's current role is Manager, IT Service Delivery at Saskatchewan Blue Cross.
What is Chad Mcdonald's email address?
Chad Mcdonald's email address is cm****@****ross.ca
What schools did Chad Mcdonald attend?
Chad Mcdonald attended Siast.
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