Chad Meisner Email & Phone Number

Grand Junction, Colorado, United States

Grand Junction, Colorado, United States

Responsible for the loading and unloading freight into containers and containers onto the aircraft for safe and efficient transport.• Sort packages into proper containers to ensure service expectations are met.

Grand Junction, Colorado, United States

• Analyze customer orders using myriad programs, online tools, and research so as to ascertain the authorization of purchase by cardholder• Maintain training and awareness of emerging fraud patterns and tools to discover and counter those patterns• Support fellow agents in reviewing orders and using job-specific tools and programs• Work with partner teams to interrupt in-transit fraud and facilitate return to Apple

Grand Junction, Colorado, United States

• Provide feedback to the fraud engine by working rejected transactions• Identified fraud patters and transitions to protect customers worldwide• Familiar with ATO Attacks

Grand Junction, Colorado, United States

• Assisted customers with order issues that arose during the order process, from placing an order, to delivery, to satisfaction with the product.• Consistently a top performer in customer satisfaction and first call resolution• Completed a rotation with Senior Mac Experts from July 2016 through November 2016 assisting sales with complex solutions that customers required.• Completed a rotation with Senior Customer Service from October 2017 through May 2018 assisting with iPhone X launch. Assisted customers with complex and escalated issues to the benefit of the customers and Apple.

Courier (2006 to 2008 & 2011 to 2012)Responsible for the delivery and pickup of packages in a designated area during specific time frame.• Routinely exceeded all route goals, both service and productivity.• Responsible for training new couriers on standards and best practices.• Assisted with daily address corrections to ensure on time and accurate deliveries for entire station.• Covered numerous routes without training on while still meeting service goals.PM and Saturday Lead (2008 to 2011)Responsible for entire daily pickup (PM) and Saturday delivery and pickup operation• Decreased number of routes to increase delivery and pickup efficiency of the station.• Responsible for multiple facets of station audits, routinely scoring 100% on audit portion directly responsible for• Assisted in complete station route restructuring for all pickup and delivery routes with implementation of new scanning system.• Station won numerous “Station of the Month” awards for the district based on service and productivity.

Grand Junction, Colorado, United States

• Responsible for development and sales of a brand-new ATV wheel line, MotoSport Alloys.• Exceeded all goals and expectations for the first year of the new ATV wheel lineup.

Grand Junction, Colorado, United States

• Managed a team on variety of metrics, coaching them on a variety of metrics to ensure success and profitability for the company.• Managed top three performing team out of 20 teams. • Traveled to Enid, OK to establish a resource desk, in the same model I created, to handle their own escalated phone calls.• Created numerous training documents used through the entire company to train phone agents on new and updated procedures.

Master'S Degree, Organizational Leadership

Specialization in Fraud

Bs, Business Administration And Management, General

Bachelor Of Science (Bs), Physics