Operations Management: Enhance company operations, including product design, manufacturing logistics, and tech integration.Product/Feature Management: Product and feature ideation, design, implementation, customer based refinement, and lifecycle maintenance.Marketing/Customer Relations: Formulate marketing strategies and improve customer relations and support.Quality Control/Training: Oversee engineering quality control and employee training.Sales/Support: Manage sales strategies and lead a tech support team renowned for exceptional service.Accomplishments/Skills:● Transitioned the company from phone/email orders commerce to an e-commerce platform● Developed numerous internal efficiency and coordination software tools/processes.● Drove development of a key feature for the top-selling product in the company.● Oversaw the multiple year lifecycle of three entire product generations (hardware, software, documentation).● Managed five concurrent product families (with hundreds of features/services).● Created (ideation to implementation) and then managed a uniquely tailored digital licensing platform (5+ years)● Consistently ensured successful software deployment and developer collaboration.● Guided and encouraged customer facing teams, enhancing company's reputation through excellent customer support.● Consistently demonstrated that a customer centered company results in profit and success through reputation, value delivered, and loyalty.Skills and Tools:● Heavily involved in the design and implementation of projects built in Python, C++, and C#.● Experienced in managing and utilizing SQLite databases.● Skilled in utilizing various e-commerce platforms for business optimization.● Proficient in Microsoft Office Suite and PowerApps for office automation.● Regular use of team collaborative tools and SaaS solutions to enhance team productivity and project management (webhooks, app integrations, document sharing, etc).

● Provided local support and expertise to drive development, technology adoption, and investment in an electric vehicle (EV) wireless charging future. ● Relayed voice of the customer to the team to shape epics and refine customer stories. ● Engaged in internal and external product management and testing to support stakeholders' needs and goals.● Coordinated with cross department teams/experts to resolve technical, logistical, and interpersonal barriers. ● Prioritized leading through support and empathy informed by careful observation and joint problem-solving.

Responsibilities: Hired, trained and led a team of 20+ inspectors to establish and maintain 100% quality in more than 1 million automotive parts while adapting to changing customer and industry requirements.Accomplishments and Skills Gained:• Promoted to project manager within 1 month of hire• Through both independent and collaborative efforts, designed and implemented inspection procedures, environment, and devices that improved efficiency by over 200%• Recognized by customers Director of Global Quality for excellent management skills and team functionality resulting in increased work for Elesco• Met all deadlines and exceeded all customer expectations through process improvements and restructuring• Met with customers’ engineers regularly to discuss problems, find solutions, and plan for the future• Traveled to Hungary as a consultant; successfully trained a team to maintain quality standards at the site of production minimizing quality risk by 95% and cost by 50%; achieved a 3 month goal of <7 ppm (3 weeks)• Traveled to Chicago as an expert; through attention to detail and communication with the plant management terminated a 15 month quality sorting activity saving a customer over $30,000 per month (5 weeks)

Research Field Work~Complete all scheduled analysis by deadlines provided while maintaining process integrity. ~Operate a multitude of analysis programs and equipment and became familiar with plant genetics research and hybridization.~Developed a strong competency in basic and primary laboratory equipment use, safety, maintenance and daily operations~Trained in nitrogen composition equipment and produced results with less than 1% deviation from the control~Maximized work efficiency by utilizing downtime to study all necessary guidelines and instructional information

~Supported major species endangerment research efforts by setting up collection methods for data and organizing results into meaningful and revealing observations and trends.~Increased the competency of colleagues by guiding them through new programs and methods~Successfully worked in an environment requiring self-management. ~Insightfully identified new application methodologies for data analysis