Chad Moos Email & Phone Number

Pleasanton, TX, US

San Antonio, Texas Area

• Recruited as a Lead Auditor. I was quickly recognized for my ability to learn and understand complex topics and issues, identifying critical stakeholders, analyzing risks and determining impacts, making solid.
• Established and built a team and process to proactively identify risks and correct deficiencies.
• Quickly learned complex topics and processes, analyzed complicated issues and risks, and acted quickly to correct identified problems.
• Planned and performed operational and regulatory compliance reviews (Domestic and International).
• Identified key operational and financial risks and developed innovative test plans to evaluate processes and controls.
• Successfully reviewed audit evidence, documented conclusions, and coordinated corrective action of deficiencies.

San Antonio, Texas Area

• Recruited to provide customer care for high profile Fortune 500 customers located across the country and the globe; based on my ability to calm concerns, resolve problems, and build rapport. (For example – H&R Block.
• Actively built strong rapport with customers/decision makers and quickly established key positioning.
• Took ownership and drove issues to resolution by effectively communicating and escalating to all levels of management, both within and outside of my company, and by removing roadblocks.
• Utilized TAM (total account management) and TQM (total quality management) principles to drive satisfaction and assist in upselling customers.
• Provided innovative operational network solutions and assisted in limiting outages and durations.

San Antonio, Texas Area

• Hired as a Business Manager for Billing Operations and was promoted to Associate Director Billing Operations.
• Led a diverse team of 75+ non-management; and a team of 20 entry and mid-level managers, across multiple states.
• Guided and encouraged the team to utilize an end to end view to identify and capitalize on opportunities that benefited the corporation and moved in the direction of standardization.
• Initiated and managed numerous billing system projects that ultimately consolidated billing from 14 to 3 systems; enhanced bill accuracy and clarity; and quickly provided billing for newly developed products.
• Returned approximately $22 million back to the bottom line by identifying and implementing improvements.
• Built business cases & developed system requirements that addressed billing issues and allowed for consolidations.

San Antonio, Texas Area

• Stepped back from an upper level management position to follow a dream of working as a second generation AT&T employee, following in my father’s footsteps.
• Constructed and maintained Pole Line Plant. (set poles, anchors, & placed cable strand/wire)
• Performed installation and maintenance of facilities/services.
• As a natural leader and quick learner, I was the “go to” person for special projects and customer escalations.

San Antonio, Texas Area

• Hired by the largest independently owned Ready-Mix plant to establish and secure customers in a new location/territory as well as ensure the Ready-Mix and Sand/Gravel plants were operating efficiently.
• Provided exceptional leadership and management of daily operation, which led to sustainable month after month increases in production without adding overtime costs or accidents.
• Instituted procedures and controls that ensured optimum efficiency while providing quality products and timely deliveries.
• Managed all aspects of the business including budgeting, human resources, transportation planning, vehicle and plant maintenance, DOT and OSHA compliance, and maintained an internal safety program.
• Developed and conducted weekly safety meetings.
• Established and maintained a private sand plant operation, and partnered with a peer to manage a private aggregate plant.

San Antonio, Texas Area

• Employed to manage the breast and wing production operations, for the Southwest Region of the United States.
• Effectively communicated, inspired, and motivated 100+ culturally diverse employees.
• Designed and distributed daily production schedules to key team members to allow for effective and efficient production.
• Increased overall production while reducing overall cost by 36% and water consumption by 23%.
• Acted as a liaison and established strong rapport with USDA inspectors.
• Managed USDA, OSHA, and general Safety compliance daily.

Utah

• Recruited out of college to strengthen the Blanding School Nutrition program, improve client relationships, and secure subsequent contracts.
• Designed and developed customized metrics and reports that were used to initiate cost reductions of 36%, over a 12 month period without negative impacts to production or consumers.
• Managed 12 remote locations with 12 managers and 36 non-management employees.
• Implemented a sales plan that reversed negative trends and increased overall sales revenue by approximately 68%.
• Trained and kept employees abreast of the best and safest food preparation techniques and guidelines.
• Introduced more food and nutritional options

Bachelor'S Degree, Ag Business And Economics

Activities and Societies: College Rodeo

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: College Rodeo