Chad Nance Email & Phone Number

Napa, Ca, Us

Rutherford, Ca

Mumm Napa and Kenwood Vineyards – High profile large producer of high-quality award-winning wines.  Employ advanced winery knowledge when shaping all aspects of winery staff development and management including interviewing, orientation, training, offering on-going guidance and support, team building, performance evaluation for a staff of 55+, ensuring employee productivity and maintaining a growing cohesive team  Individual responsible for rapid response and proactive identification when overseeing resolution of customer concerns, conflict, and winery issues, resulting in an outstanding customer experience for every guest in unison with management and business satisfaction. Additionally, I ensure we maintain a relaxing tasting room experience by using my ability to work effectively under pressure Strengthen winery customer relationships by providing tailored educational wine experiences, creating trust, catering to customer needs, and assisting them in making educated wine purchases resulting in dramatically increased wine sales and wine club allegiance Consistently and effectively embrace impromptu management and interim staff positions during winery peak visitor volume, while promoting brand, sales, providing skilled winery representation, all while establishing a seamless transition and directly contributing to a supportive team environment and superior client experience Utilized my capacity planning strengths when managing tasting room product inventory, staff scheduling, event management, and operating efficiencies while directly contributing to winery time to revenue interval Effectively manage winery and management associated challenges that arise on a routine basis, by applying time management skills along with my solid understanding of winery tasting room schedules and staff supervision, ensuring an outstanding customer experience