Chad Nastoff Email & Phone Number

Big Rapids, Mi

Stanton, Mi

Big Rapids, Mi

Mount Pleasant, Mi

Lead a team of managers & associates focused primarily on the small business customer through amazing service, teaching, coaching and inspiring. Pursue, attract, coach and retain talented candidates for key roles. Responsible to ensure that the store culture embodies Staples values and its commitment to the community. Coach every manager & supervisor to create a culture of selling and total solutions while focused on the customer’s needs. Holds myself and the team accountable for flawless execution of operational excellence. Drives profitable sales and margin while improving performance. Develops strategies to expand store traffic and optimize profitabilityMeets sales goals by training, motivating, mentoring and providing feedback to store staff

Big Rapids, Mi Area

Lead operations for 12 retail stores with total gross annual revenue of $5.9M, 12 store managers and over 75 employees.Coordinate and supervise, boost morale, liaise for Regional Manager and corporate officeDemonstrate strong communication skills by role playing, motivating and team buildingDetect and solve all operational and personnel issuesInterview, hire, train, promote and terminate store personnelVisit each store in the district to perform audits and assist in customer serviceObserve, appraise, and administer reviews of staff performanceReview and approve weekly store schedules Monitor payroll of management and staff

Grand Rapids, Mi

Conduct and Execute company policies and procedures Focused on customer service, leadership and staff developmentCreated and maintained a fun and friendly atmosphere in the storeTrained and evaluated staff on all aspects of their job and coached assistant manager to develop their leadership talentsWrote weekly schedules for the needs of the storeLead by example through hard work, organization, handling problems quickly and fairly and treating all employees with respect.

Greater Grand Rapids, Michigan Area

Trained fully in all store operational functionsPrime customer service representative and an example to all other employees.