Chad Nicholas Email & Phone Number

Saint Petersburg, Fl, Us

● Develops implementation project plans and scope of work appropriate for each implementation project.● Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. Reviews commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations● Coordinates all technical services including data transfer and installation between client… Show more ● Develops implementation project plans and scope of work appropriate for each implementation project.● Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. Reviews commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations● Coordinates all technical services including data transfer and installation between client and HealthStream.● Proactively escalates any client or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments.● Ensures that an effective training program is planned and executed.● Develops and maintains implementation documentation and communicates status and concerns to Manager, key stakeholders, project sponsors, and project team.● Performs related duties as required in support of client service goals Show less

Brandon, Florida, United States

- Work cross-functionally with software and installation teams to install and optimize FSA equipment in Dispatch Centers and Fire Stations around the United States.- Met 100% of deadlines and project goals.- Developed presentations for Fire Chiefs and stakeholders to communicate vision of project andreceive feedback.- Creating long and short term plans, including setting targets for milestones and adhering todeadlines.- Serving as a point of contact for teams when… Show more - Work cross-functionally with software and installation teams to install and optimize FSA equipment in Dispatch Centers and Fire Stations around the United States.- Met 100% of deadlines and project goals.- Developed presentations for Fire Chiefs and stakeholders to communicate vision of project andreceive feedback.- Creating long and short term plans, including setting targets for milestones and adhering todeadlines.- Serving as a point of contact for teams when multiple people are assigned to the same project.- Communication with Fire Chiefs or executive/board to keep the project aligned with their goals. Maderecommendations to remove roadblocks leading to on-time and on-budget delivery of project.- Adjusting schedules and targets on the project as needs or financing for the project change.- Using project management tools to track project performance and schedule adherence.- Creating architecture drawing plans for Mach Alert materials to be held in Fire Stations.- Organizing meetings to discuss project goals and progress. Show less

Tampa/St. Petersburg, Florida Area

- Manage, at a time, over 30 multi-thousand-dollar website redesign projects with an in-house design team.- Completed over 100 multi-thousand-dollar website redesign projects.- Work directly with stakeholders and in house Design Team to finalize content, design, and edits.- Develop an executable plan to complete projects, identify resource needs, timelines, and costs.- Discover the client’s needs and effectively communicate to the in house Design Team.- Coach clients on how… Show more - Manage, at a time, over 30 multi-thousand-dollar website redesign projects with an in-house design team.- Completed over 100 multi-thousand-dollar website redesign projects.- Work directly with stakeholders and in house Design Team to finalize content, design, and edits.- Develop an executable plan to complete projects, identify resource needs, timelines, and costs.- Discover the client’s needs and effectively communicate to the in house Design Team.- Coach clients on how to update the content of their new design using a WYSIWYG editor or withHTML/CSS.- Use Zendesk as a ticket system to communicate with client.- Use Jira to facilitate design tasks. Show less

Saint Petersburg, Florida

- Respond to client’s support requests in Zendesk.We - Managed a personal support ticket queue between 15-50 tickets daily.- Worked with a SaaS platform.- Help clients build custom pages and email templates using HTML/CSS.- Solved complex configuration related problems in an accurate timely fashion.- Helped customers come up with solutions that help to maximize their organizational efficiency,profitability, and marketing potential.- Assist in DNS configuration.-… Show more - Respond to client’s support requests in Zendesk.We - Managed a personal support ticket queue between 15-50 tickets daily.- Worked with a SaaS platform.- Help clients build custom pages and email templates using HTML/CSS.- Solved complex configuration related problems in an accurate timely fashion.- Helped customers come up with solutions that help to maximize their organizational efficiency,profitability, and marketing potential.- Assist in DNS configuration.- Assist in Google Tag Manager Configuration- Assist in Google Analytics Configuration- Assist in LinkedIn/Facebook Pixel Configuration- Identify and create bug tasks in Jira for QA/Dev teams to review and resolve. Show less

Sarasota, Florida Area

• Respond to requests for technical assistance in person, via phone, or through email.• Resolve technical hardware and software issues. • Redirect technical problems to appropriate departments. • Identify and escalate situations requiring urgent attention• Track and route problems and requests through a ticketing system called Footprints • Assign users and computers to proper groups in Active Directory.• Setup new employees with the computer equipment and software they… Show more • Respond to requests for technical assistance in person, via phone, or through email.• Resolve technical hardware and software issues. • Redirect technical problems to appropriate departments. • Identify and escalate situations requiring urgent attention• Track and route problems and requests through a ticketing system called Footprints • Assign users and computers to proper groups in Active Directory.• Setup new employees with the computer equipment and software they need. Show less

• Supervise team of 10+ associates to operate grocery retail services• Manage customer service counter including staff assignments • Count, report and reconcile account receivables• Submit revenue documentation to corporate departments and federal agencies• Resolve customer complaints and issues• Oversee lottery, postage, Western Union, coupon money services• Complete cash transactions, operate and trouble-shoot cash terminal• Maintain a safe and hazard-free facility