Chad Nicholas Email & Phone Number

Saint Petersburg, FL, US

• Develops implementation project plans and scope of work appropriate for each implementation project.
• Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. Reviews commitments for technical services, training and project management.
• Coordinates all technical services including data transfer and installation between client… Show more
• Coordinates all technical services including data transfer and installation between client and HealthStream.
• Proactively escalates any client or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments.
• Ensures that an effective training program is planned and executed.

Brandon, Florida, United States

- Work cross-functionally with software and installation teams to install and optimize FSA equipment in Dispatch Centers and Fire Stations around the United States.- Met 100% of deadlines and project goals.- Developed presentations for Fire Chiefs and stakeholders to communicate vision of project andreceive feedback.- Creating long and short term plans.

Tampa/St. Petersburg, Florida Area

- Manage, at a time, over 30 multi-thousand-dollar website redesign projects with an in-house design team.- Completed over 100 multi-thousand-dollar website redesign projects.- Work directly with stakeholders and in house Design Team to finalize content, design, and edits.- Develop an executable plan to complete projects, identify resource needs.

Saint Petersburg, Florida

- Respond to client’s support requests in Zendesk.We - Managed a personal support ticket queue between 15-50 tickets daily.- Worked with a SaaS platform.- Help clients build custom pages and email templates using HTML/CSS.- Solved complex configuration related problems in an accurate timely fashion.- Helped customers come up with solutions that help to.

Sarasota, Florida Area

• Respond to requests for technical assistance in person, via phone, or through email.
• Resolve technical hardware and software issues.
• Redirect technical problems to appropriate departments.
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests through a ticketing system called Footprints
• Assign users and computers to proper groups in Active Directory.

• Supervise team of 10+ associates to operate grocery retail services
• Manage customer service counter including staff assignments
• Count, report and reconcile account receivables
• Submit revenue documentation to corporate departments and federal agencies
• Resolve customer complaints and issues
• Oversee lottery, postage, Western Union, coupon money services